Director, Digital Design based in Greater Toronto Area
Accommodations Plus International is the global leader in crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience.
We are seeking an exceptional Director, Digital Design to lead the end-to-end design of
intuitive, scalable, and beautiful platform experiences across mobile and web. You will play a
key role in designing for both sides of our ecosystem—Crew members and suppliers —and
ensuring consistency, usability, and delight across touchpoints. This role requires strong hands-on design execution, systems thinking, and cross-functional collaboration with product managers, engineers, and data teams in a fast-paced environment.
This position may be hybrid based in our Markham, Ontario office or be fully remote within North America.
Success in this Role
The successful Director, Digital Design will be instrumental in shaping our design system, UX principles, and the craft culture within the organization. Our ideal candidate will reduce user friction and improve usability scores. If you are passionate about improving real users’ experiences, empowering teams through collaboration and feedback, and holding high standards for visual and interactive design, then this may be the perfect role for you.
What You’ll Do
Experience Design* Lead the UX design of core platform journeys (e.g., onboarding, search/discovery, bookings, ratings, support).
Translate product strategy into wireframes, mockups, user flows, and prototypes.
Apply platform thinking to ensure reusability of UI/UX patterns across products and verticals.
UI Design \& Systems* Create high-fidelity UI designs that align with brand guidelines and accessibility standards.
Contribute to and evolve the design system to support consistent cross-product experiences.
Ensure responsiveness and platform-specific UI behavior (iOS, Android, web).
User Research \& Insights* Collaborate with researchers and PMs to understand user needs via interviews, surveys, analytics, and testing.
Interpret qualitative and quantitative data to validate design decisions.
Iterate designs based on user testing and feedback loops.
Cross-functional Collaboration* Work closely with engineers to ensure pixel-perfect implementation and feasibility
Collaborate with product managers to shape features and prioritize enhancements.
Support design reviews and contribute to a strong design critique culture.
Design Leadership \& Mentorship* Provide guidance and feedback to junior designers to improve team craft quality.
Define UI/UX best practices, principles, and processes.
Stay on top of design trends and emerging UX paradigms in platform ecosystems.
What You’ll Bring
Minimum Qualifications* 6+ years of professional design experience with at least 2 years in senior-level roles.
Strong portfolio showcasing UX and UI work for web and native mobile apps.
Deep understanding of design systems, accessibility, and platform-specific guidelines.
Proficiency in tools such as Figma, Sketch, Adobe XD, Zeplin, or similar.
Experience working in agile, cross-functional product teams.
Preferred Qualifications* Experience designing multi-sided platforms or marketplaces (e.g., Uber, Airbnb, Instacart).
Familiarity with user segmentation and persona-based design.
Exposure to analytics tools and A/B testing frameworks.
Ability to work in fast-paced, iterative environments with incomplete data.
What’s In It for You* RRSP with employer matching
Paid Time Off
Extended health insurance, LTD, life insurance, and Employee Assistance Program
High-growth oriented environment with results-driven team
Opportunity to create high-impact change for real users worldwide
Who We Are
API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you!
Other Duties
Duties, responsibilities and activities may change at any time according to business needs.
The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).
Work Environment
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.
AAP/EEO Statement
Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
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