Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.
We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realize their full potential, who in turn have the opportunity to continuously drive innovation.
We are searching for our next team members to join our growing team.
If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.
What will you do?
We are looking for a Operations Support Engineer who will be part of the main development team to provide L1 and L2 and L3-code level changes support to a product. The Operations Engineer in IT product management is responsible for ensuring the reliability, stability, and efficiency of our technical infrastructure. The individual will work closely with developers, product managers, and user support to identify and rectify any issues that could affect the performance of the system. This role is crucial in maintaining high uptime and providing the expected level of service to our users.
Job Scope
Provide L1 and L2 operational support for application and infrastructure-related issues.
Manage application and security incidents, perform problem analysis, and coordinate with internal teams and vendors to resolve issues within SLA timelines.
Raise, track, and manage incidents via Jira, and escalate issues to the Project Manager or relevant stakeholders when required.
Support cloud-related operations, including basic troubleshooting of AWS environments.
Work closely with developers, product managers, and user support teams to ensure system stability and continuous improvement.
Present and explain the product to users, support onboarding activities, and drive product adoption.
Act as a bridge between technical teams and end users by clearly communicating issues, requirements, and resolutions.
Take initiative in identifying gaps, proposing improvements, and resolving operational challenges beyond assigned tasks.
Contribute to maintaining high system availability and service quality through proactive monitoring and issue resolution.
What are we looking for?
Proven experience as an Operations Engineer or similar role in an IT setting.
Implement change management and incident management workflows, using ITSM tools e.g. Remedy, Zendesk, ServiceDesk to automate workflows is advantageous
Implement security and access control measures to control privileged access to test and production environment.
Implement full stack monitoring (i.e. application and infrastructure) using Application Performance Management (APM) tools.
Familiarity with cloud native monitoring options (e.g. Cloudwatch, Stackdriver) and the OpenAPM stack is preferred.
Strong communication skills, with the ability to communicate complex technical issues to non-technical teams.
Identify and implement process automation to minimum downtime and human errors. Familiarity with scripting tools e.g. Terraform, Ansible is preferred.
Experienced with management cloud infrastructure and services / certification with GPC, GCC (i.e. AWS, Azure, Google Cloud) or equivalent cloud platforms will be preferred.
Excellent problem-solving skills.
Strong communication skills, with the ability to communicate complex technical issues to non-technical teams.
Able to raise tickets via Jira and clearly articulate issues to the Project Manager for follow-up actions
What do we offer in return?
Fun working environment
Employee Wellness Program
To work in Singapore Government Agencies projects
We provide structured development framework and growth opportunities. (We are a “SHRI 2025 Gold winner” in “Learning \& Development; Coaching \& Mentoring”)
Why you'll love working with us?
If you are looking for opportunities to collaborate with leading industry experts and be surrounded by highly motivated and talented peers, we welcome you to join us. We provide all employees with equal opportunities to grow and develop with us. We believe your success is our success.
Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at careers@activate.sg
Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.
Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.
Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes. Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.