Software Engineer, Messaging Experience New

Remote - Canada

About Us

Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.

Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.

Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.

At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.

Learn more at www.ada.cx.

Our Role

The Messaging Experience team builds and evolves Ada’s core chat experience, social channels and SDKs - the “front door” to millions of customer interactions every day. Our work directly impacts the usability, performance, and reliability of Ada’s AI Agent across web and mobile platforms.

As an Engineer on the Messaging Experience team, you’ll focus on building accessible, high-quality chat interfaces and SDKs that help Ada’s clients seamlessly integrate our product into their own environments.

You’ll be primarily frontend-leaning, working with modern web technologies to craft engaging, performant user experiences. You’ll also have opportunities to deepen your backend and AI engineering skills by contributing to our chat platform APIs, event pipelines, and integrations with Ada’s Reasoning Engine.

You will:

Ship well-tested, maintainable code with clear validation steps.

Help evolve our SDK architecture to improve performance, developer experience, and scalability.

Debug cross-platform issues and ensure consistency across browsers, devices, and frameworks.

Contribute to the development of new chat features that enhance automation, personalization, and reliability.

Pair to learn more about message routing, queueing, and AI-powered messaging flows.

Document edge cases, risks, and architectural decisions to strengthen team knowledge.

Continuously improve our build, test, and deployment loops to reduce friction in development.

About You

2+ years of professional software development experience

Strong experience with JavaScript/TypeScript and frameworks like React

Experience building or maintaining SDKs, libraries, or developer-facing components

Familiarity with Node.js, Express, or similar backend frameworks, or an eagerness to learn

Understanding of RESTful APIs, authentication, and web standards

Strong sense of ownership and attention to detail in UI/UX implementation

Experience with testing tools

Interest in learning about AI-driven systems and how conversational interfaces work under the hood

Excellent collaboration and communication skills - you thrive in cross-functional environments with product, design, and QA

Curiosity, initiative, and commitment to continuous learning and improvement

Outcomes

Deliver high-quality SDK features that improve the usability and reliability of Ada’s chat platform

Grow into a well-rounded full-stack engineer by contributing across frontend, backend, and AI integration work

Help modernize our SDK architecture for enterprise scalability

Strengthen our developer experience through great documentation, testing, and tooling

Participate in on-call rotations and respond to production issues for the services the team owns

Bring ideas and perspective to level up our engineering practices and team culture

Benefits

Competitive salary and generous stock option plan

Unlimited vacation

Wellness account

Extended health coverage

Dental/optical/travel insurance

Life insurance

Employee and family assistance plan

Perks

Flexible work schedule

Remote-first, In-person friendly work environment with WFH budget

Paid parental leave for Canadian residents

Development opportunities

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Benefits \& Perks

At Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s what we offer:

Unlimited Vacation: Recharge when you need to.

Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.

Wellness Account: Empowering you to invest in your overall well-being and lifestyle.

Employee \& Family Assistance Plan: Resources to support you and your loved ones.

Flexible Work Schedule: Balance your work and personal life.

Remote-First, In-Person Friendly: Options to work from home or at our local hub.

Learning \& Development Budget: Invest in your long-term growth goals and skills.

Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.

Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.

Hands-On with LLMs: Enhance your expertise in leveraging large language models.

A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.

The above Benefits and Perks only apply to full-time, permanent employees.

Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.