Company Description
AI Digital Group has over 20 years of experience in the IT industry and is dedicated to empowering technical teams with the tools they need to succeed. We specialize in solutions such as Smart City Development, Advanced LED Wall, Reverse Vending Machine and Recycling Technology, and Real-time Streaming Technology. We also offer Digital Signage Solutions with Audience Analytics, Digital Payment systems, and Call Center Design and Build among other services. Located in Hong Kong SAR, our team is committed to innovative technology and exceptional customer service.
Role Description
This is a full-time or part time hybrid role based in Hong Kong SAR, with some work-from-home flexibility. As a Field Services Engineer / Software Engineer, you will be responsible for providing technical support, troubleshooting, and preventive maintenance for our various technology solutions. Day-to-day tasks include resolving customer issues, conducting field services, and ensuring the proper functioning of equipment and systems.
Qualifications
Field Service and Preventive Maintenance skills
Technical Support and Troubleshooting skills
Customer Service skills
Excellent communication and interpersonal skills
Ability to work independently and in a team environment
Strong problem-solving and analytical skills
Bachelor's degree in Engineering, Computer Science, or related field
Experience in the IT or technology industry is a plus