Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
This position sits within Air Canada’s Customer Digital Technology group on the Digital Product team to enable the evolution of flight and ancillary products in B2C channels.
Air Canada seeks a highly motivated and experienced Product Manager to join the Digital Product team. This position will oversee both the strategy and execution of new and improved features for the flight shopping and booking portfolio, including bespoke booking products and ancillary offerings. This individual must have experience creating innovative, high-performance digital experiences, and be customer-centric, data driven, and passionate about the travel industry. The ideal candidate thrives while operating in a collaborative, fast-paced, and high-energy continuous improvement delivery model.
Responsibilities
Define, prioritize, and manage the product roadmap for flight shopping and ancillary products
Support leadership to ensure the product roadmap aligns to strategic digital program objectives
Communicate the product roadmap as part of Program Increment planning activities, collaborating with Release Train Engineers to ensure release planning meets goals
Collaborate with Solution Managers, System Architects, and Digital Platform teams to ensure functional capabilities and requirements are met
Support day-to-day sprint activities with one or more agile delivery PODs
Handle the ongoing operation of production features, including support on issues or incidents
Drive optimization and revenue growth of ancillary products through experimentation, analytics, and continuous improvement
Analyze market trends, customer feedback, and analytics data to drive product evolution
Directly and/or indirectly lead and mentor a team of Product Owners
Be comfortable leading through influence to drive outcomes in a cross-functional team
Communicate effectively with stakeholders and provide clear direction to technical and non-technical audiences
Actively participate in meetings across the organization to support the intake of new requirements and provide initial gap assessments as required
Prepare presentations to communicate the product vision, roadmap, new features, and data with business stakeholders
Understand and stay current on regulatory, digital, retail, and technology trends to understand their potential impact and apply these learnings within Air Canada
Remain accountable for requirements documentation to enable product and delivery teams
Support the delivery of bespoke booking products and differentiated commercial offerings
Qualifications
Bachelor’s degree with at least 4+ years of Business Analyst, Product Owner, and/or Product Manager experience focused on delivering complex digital products (6+ years demonstrable experience in lieu of a degree)
Experience supporting the development of mobile applications, with a strong preference for experience in the e-commerce domain
Familiarity with designing or implementing APIs to enable complex business logic
Ability to provide clear direction and effective communication both in technical and non-technical terms
Understanding of digital design guidelines and their application to digital channels
Have directly or indirectly led a team of Product Owners, Business Analysts, or Product Designers
An ability to energize people in a fast-paced and dynamic environment
Innovative and creative, with the ability to identify and develop business opportunities
Excellent management, organization, and communication skills
Experience leading or participating in product discovery sessions
Familiarity working in an agile methodology (e.g., SCRUM, SAFe, etc.), with scaled agile (SAFe) as a plus
Experience working with Digital Analytics tools strongly preferred, but not required
Prior experience with coding or quality assurance a plus, but not required
Airline or Travel Industry experience a plus, but not required
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment
Conditions Of Employment
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.