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The evolution of the travel distribution ecosystem has been driven by technologies that allow airlines to better sell and market their products. Air Canada is taking the lead to shape a modernized cost-effective distribution ecosystem using technologies such as Routehappy and New Distribution Capability (NDC) to expand the reach and richness of its content across direct and indirect channels. The goal is to move from the legacy, passive, and rigid distribution technologies to a more flexible, dynamic, and passenger-centric distribution environment.
The Product Distribution and Payments team is looking for an experienced, detail-oriented, and motivated individual to join the team to enhance the NDC product. The candidate will work directly with the Manager, NDC Product, and will contribute to the delivery of the NDC distribution strategy and roadmap aiming at improving customers’ booking experience and increasing revenues. The ideal candidate is responsible for defining business requirements and assessing impacts to existing business processes and systems, and is the Subject Matter Expert (SME) for the NDC end-to-end flows. The candidate must be an independent, customer-centric individual, have a passion for the travel industry, and be comfortable working in a fast-paced, results-oriented, and cross-functional environment.
Responsibilities:
Document new features benefits to assist in the NDC backlog prioritization and help to build and prioritize the NDC features backlog.
Conduct discovery sessions, working closely with the NDC Implementation, Commercial, and Sales teams, to understand and define new requirements.
Work closely with relevant workstreams to ensure that NDC solutions meet the requirements.
Conduct gap analysis and write business requirements to enhance the NDC product.
Collaborate with other teams to assess impacts of product changes on other systems or processes, and document them for the solution assessment.
Responsible for documenting and maintaining process flows.
Ensure that all required information is provided to ensure timely delivery of new features.
Be the expert and source of knowledge for NDC flows.
Work closely with other teams to support the implementation of solutions leveraging the offers and orders management modules and act as the NDC SMEs.
Ensure that existing NDC solutions are aligned with the Air Canada distribution goals.
Work closely with IT to create the new NDC features documents, release notes.
Responsible for creating and communicating NDC product briefs.
Communicate business requirements to a broad audience with varying levels of knowledge.
Monitor the NDC product performance and identify areas of improvement to increase the channel adoption.
Create and maintain NDC distribution performance KPI reports.
Keep up-to-date knowledge of technology standards, emerging technologies, and industry trends and best practices in airline distribution.
Qualifications
University degree in Business, Computer Science, IT, or a related field.
2+ years of experience within business analysis, product ownership and/or management.
Good knowledge of XML is required.
Good knowledge of NDC technology is desired.
Experience working with Agile methodologies is a plus.
Experience working with software development tools like JIRA and Confluence.
Experience participating in product discovery sessions.
Ability to provide clear direction and effective communication to both technical and non-technical audiences.
Strong time management, organizational and planning skills.
Excellent interpersonal, communication, and presentation skills.
Strong business acumen with strong analytical and problem-solving skills.
Collaborative team player.
Able to work under pressure and meet timelines with minimum supervision.
Highly flexible and adaptable with ability to change priorities.
Experience in the Airline or Travel Industry is a plus.
Experience with Global Distributions Systems (GDS) is a plus.
Experience with Passenger Service System or Computer Reservation System is a plus.
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
Conditions of Employment:
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.