Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision.
Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our team members to maintain a healthy work-life balance and provide opportunities for career growth.
OVERVIEW:
The Team Manager, Reporting \& Insights will lead a team of data professionals and manage processes to ensure reporting and analytics consistently exceed the expectations of our group benefits plan administrators, brokers, and vendor partners.
As the Team Manager with the Reporting \& Insights team, you will combine strong technical expertise in querying, visualizing, and analyzing data with proven people leadership experience to guide your team in delivering exceptional quality reporting and actionable insights to our customers. You will define and uphold reporting standards, champion analytics best practices, and apply your knowledge of reporting best practices to guide outcomes for the team and their customers.
With the guidance of the Manager, Reporting \& Insights, you will ensure the team’s tooling, methodology, and data sources remain aligned with the organization’s broader data and analytics strategy. You will serve as a mentor and role model, living our corporate values and promoting positive and highly productive work environments.
WHAT YOU WILL DO:
Lead a team of data and reporting professionals, fostering continuous learning and technical excellence.
Create and maintain team workflows to support consistent high-quality service delivery, while enabling leadership to easily monitor and respond to workflow trends and issues.
Use your expertise in data querying, analytics, and visualization to support the development and enhancement of data pipelines, dashboards, and analytical models.
Ensure the team adheres to standards of quality, privacy, branding, tooling, methodology, pricing, invoicing, and turnaround times.
Analyze and respond to evolving customer expectations.
Analyze data sourcing issues and recommend solutions.
Use your expertise to help guide team members through troubleshooting.
Contribute to projects and other initiatives related to your team’s work.
Respond to complex customer needs.
Commit to providing effective and meaningful feedback to team members to support professional growth.
Inspire confidence, accountability, and autonomy in others.
Build and maintain effective work relationships both internally and externally.
WHAT YOU WILL HAVE:
Degree in Computer Science, Data Analytics, Data Science, Business Intelligence, or another related field; or comprehensive certifications in those fields.
Minimum of three years working in a role related to reporting, analytics, and business intelligence is required. Leadership experience is strongly preferred.
Expertise with SQL, including complex query design and performance tuning is required. Familiarity with Oracle SQL Developer is strongly preferred.
Expertise with common data visualization tools such as Power BI or Tableau is required.
Proficiency with Databricks for data processing, transformation, and collaboration is preferred.
Proficiency in Python for data analysis, automation, and integration is preferred.
Familiarity with Microsoft Access and MicroStrategy would be considered an asset.
Familiarity with creating and contributing to Modern SharePoint sites would be considered an asset.
Previous concrete experience with understanding and troubleshooting end-to-end dataflows in an enterprise organization is a strongly preferred asset.
Must be able to work under pressure and thrive in a fast-paced environment.
Demonstrated planning, time management and organizational skills.
Demonstrated ability to work as part of a team.
Requires strength in the areas of flexibility, innovation, and independence.
Strong interpersonal, communication and presentation skills.
Strong attention to detail.
Excellent written and verbal communication skills.
This position will remain open until a suitable candidate is selected.
Alberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our team members by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.
We offer the opportunity to work in an innovative, high-energy team-focused environment. If you have the qualifications we are looking for, apply online at careers.ab.bluecross.ca