Product Manager – Membership Portfolio
We’re looking for an experienced and innovative
Product Manager
to lead our
Membership Portfolio
. In this role, you’ll drive OMNI Channel initiatives that enhance customer acquisition and retention. As part of our Technology organization, you’ll balance customer advocacy with strong business and technical decision-making.
The ideal candidate brings deep retail industry knowledge, a history of delivering customer-centric results, and the ability to build trusted partnerships across teams.
Key Responsibilities
Own and maintain the
product roadmap and backlog
for the Membership Portfolio, working with local and global stakeholders to prioritize initiatives that deliver measurable value.
Identify new opportunities and build
business cases
to secure alignment with stakeholder steering groups and executives.
Measure and report on the success of initiatives to ensure business value realization and optimal use of capabilities.
Provide
active support
for systems within your portfolio, including defect management, performance optimization, and efficiency improvements.
Communicate effectively with stakeholders through
presentations, documentation, training sessions
, and strategic discussions.
Serve as a
subject matter expert
, helping stakeholders understand and maximize the use of system capabilities.
Partner with technical teams to understand system architecture, propose feasible solutions, and educate business teams on technical options.
Manage an
agile backlog
by defining requirements, writing user stories, and conducting user acceptance testing.
Collaborate cross-functionally to influence product strategy and guide complex decision-making.
Stay current on
industry and omni-channel trends
, translating insights into actionable recommendations that support business goals.
Qualifications
Bachelor’s degree in
Business Administration, Computer Science
, or a related field.
5–7 years
of experience as a
Digital Product Manager
or Consultant in the B2C or startup space.
Strong understanding of
Agile product management
principles and experience managing agile backlogs.
Excellent
analytical, problem-solving
, and
data-driven decision-making
skills.
Exceptional
communication and presentation
abilities, with the capacity to convey complex ideas to both technical and non-technical audiences.
Customer-focused mindset
with an understanding of user experience and design best practices.
Proven track record of
launching and managing products
from concept to market.
Familiarity with
retail eCommerce
, including industry standards, best practices, and emerging technologies.
Experience collaborating with
engineering, design, and marketing teams
in a fast-paced environment.
Strong organizational skills and the ability to
manage multiple priorities
simultaneously.