Technical Support Engineer

At Altus, we’re on a mission to eliminate administrative work through intelligent automation – freeing people to focus on what truly matters. Our Microsoft 365-based Project Portfolio Management platform is growing rapidly, and as we expand into Europe, we’re looking for a Technical Support Engineer to help ensure our partners and customers succeed with Altus.

This is an exciting opportunity to join a growing Australian technology company at the early stages of its European expansion. You’ll play a critical role in supporting our global ecosystem – providing expert technical guidance across the Microsoft 365 and Power Platform environment that powers Altus.

If you enjoy solving complex technical problems, helping customers succeed, and working with modern Microsoft technologies, this role offers the chance to make a meaningful impact.

Why join Altus?

Be part of a fast-growing global platform built on Microsoft 365 and Power Platform

Play a key role in supporting our European partners and customers

Work with cutting-edge technologies including Power Platform, Dataverse and Microsoft Copilot

Join a collaborative global team spanning Europe and Australia

Help organisations reduce complexity and reclaim time through smarter technology

The Role

As a Technical Support Engineer, you’ll deliver high-quality, efficient and customer-centric technical support to Altus partners and customers across Europe.

You’ll act as a second and third level escalation point across the Microsoft 365 ecosystem, Microsoft Power Platform, and the Altus product suite, ensuring issues are resolved quickly and effectively.

Because this role supports a global partner network, it offers a high degree of autonomy and independent work. You’ll collaborate closely with the Altus engineering team in Australia to resolve complex issues and continuously improve the platform experience.

This role is central to the success of the Altus global ecosystem – enabling partner success, protecting customer satisfaction, and supporting our continued international growth.

What you’ll be doing

Provide advanced technical support across Altus modules and Microsoft 365 components

Troubleshoot complex issues within Power Apps, Power Automate, Power BI and Dataverse environments

Identify whether issues relate to product defects, configuration or partner implementations

Maintain accurate support records and manage escalations to Product, Engineering and Leadership teams

Support major incidents and outage management when required

Act as a technical escalation point for Altus channel partners, supporting troubleshooting and best practices

Assist with partner onboarding and technical knowledge transfer

Support partner-led customer enhancements to ensure platform compatibility

Assist with release validation and environment management, working closely with the Product team

Create and maintain knowledge base articles, troubleshooting guides and documentation

Identify opportunities to improve processes through automation and AI-driven support tools

Communicate clearly and professionally with partners and customers

Participate in technical meetings when required and support solution discussions

About you

You’re a technically curious problem-solver who enjoys helping customers succeed with technology. You’re comfortable working independently, collaborating with global teams, and tackling complex technical challenges.

You’ll likely bring:

5+ years experience in technical support or development role

Strong knowledge of the Microsoft Power Platform, including Power Apps (specifically model drive apps), Power Automate, Power BI and Dataverse

Experience with Support Management Systems

Excellent troubleshooting and analytical skills

Strong communication and interpersonal skills

A calm, customer-focused approach when managing technical issues

Passion for Microsoft cloud technologies

Bonus points if you have experience with:

SharePoint or Microsoft 365 administration

Microsoft Project, Planner or DevOps

Building Power Platform solutions

SQL queries or Power BI reporting

Microsoft certifications and relevant tertiary qualifications are highly valued.

Why this role is special

This role sits at the centre of Altus’s global partner and customer ecosystem.

You’ll have the opportunity to:

Help partners succeed with Altus across Europe

Work directly with Microsoft 365 and Power Platform technologies

Contribute to the continuous improvement of the Altus platform

Help shape how technical support evolves using AI and intelligent automation

Play a key role in Altus’s international expansion

Ready to make an impact?

If you’re passionate about Microsoft technologies and enjoy solving real-world problems for customers, we’d love to hear from you.

At Altus, we celebrate our diverse community and are committed to providing equal employment opportunities for all. People are at the heart of all we do, and we truly believe that we are made better by bringing together people with a broad range of backgrounds, perspectives and experiences. We are committed to a respectful workplace that embraces and celebrates diversity, equity and inclusion. We welcome applicants from all backgrounds to apply!

You can find out more about us on our website – https://www.altus.pro/

Job Type: Full-time

Pay: €30,000.00-€60,000.00 per year

Benefits:

Work from home

Work Location: Remote