DESCRIPTION
This role is a unique opportunity to work in some of the most cutting edge data centers in the world. Amazon data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in the region.
A Data Center Technician will work as part of the Operations team whose primary responsibility is the maintenance and upkeep of the data center infrastructure. The candidate may be the primary point of contact for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (Hardware Vendors, Contractors, Service Providers among others). The position is full time and shift based, operating on a 24*7 rotation.
Responsibilities:
Work and meet SLA’s against assigned trouble tickets via a directed workflow
First line touch point for hardware troubleshooting and technical issues
Perform regular server hardware repairs(drives, motherboards etc)
Carry out routine network, server hardware and OS related repairs
Work with cross-functional teams on a regular basis to complete routine work
Engage with Smart Hands in EU Regional POPs
Adhere to security and safety best practices in the data center
Participate in Data Center power \& cooling events
Participate in team meetings for metric analysis and daily/weekly goals achievement
Identify and help create documentation for use globally
Identify and help create process improvements relevant to the data center environment
Perform server upgrades, rebuilds, scheduled works as required
Interact with third party vendors \& contractors
Contribute to the development of other team members
BASIC QUALIFICATIONS
High school or equivalent diploma
Experience with computer hardware troubleshooting and repair
Experience in networking
PREFERRED QUALIFICATIONS
Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.