System Development Manager, Catalog Engineering Service Support

DESCRIPTION

Amazon Selection and Catalog Systems (ASCS) builds the systems that host and run the world’s largest e-Commerce products catalog. We power the online buying experience for customers worldwide so they can find, discover, and buy anything they want. Our massively scaled out distributed systems process hundreds of millions of updates on the billions of products across physical, digital, and services offerings. To achieve this, we develop the algorithms and build the systems and tools to ensure the safety of the selection and maximize their impact on the Amazon top-line, all the while continuously growing the overall selection. We develop and apply technologies spanning parallel processing, storage, Machine Learning, Natural Language Processing, and Image Recognition.

Are you passionate about driving customer success? Interested in learning about technologies that drive Amazon's massive e-commerce business? Do you thrive in a dynamic, fast-paced environment? Do you love explaining new technologies to your friends and family? If yes, explore this role.

You will be part of Catalog Engineering Services Support (CESS) Team under Catalog Support and Programs (CSP) in ASCS Org. The mission of the Catalog Support and Programs (CSP) team is to provide a single point of contact for item-related problems and issues related to all retail and merchant catalog. As a member of ASCS team, you’ll play a key role in driving Amazon’s business. You will be responsible for providing Service Level issue support to all ASCS Engineering teams who built tier 1-3 systems and keep their software packages/configurations free from vulnerability, setup and monitor new metrics and alarms for their systems and drive root cause resolutions to the recurrent issues. You will build tools to improve operational efficiency.

This role requires an individual with excellent System/Tool knowledge along with AWS services understanding. The successful candidate will be a self-starter, comfortable with ambiguity, have strong attention to detail, and will be comfortable accessing and working with data from multiple sources. The candidate should also have strong communication skills, enabling them to work with Engineering team to understand requirements and shape analytical deliverables. Candidate should also have a demonstrated ability to think strategically and analytically about business, product, and technical challenges, with the ability to work cross-organizationally. A keen sense of ownership and drive is must. The role will work with a diverse set of data and cross-functional teams as well as use data to drive process improvement. To meet these challenges we are looking for passionate, talented and super-smart System Development Manager. We are looking of people who can innovate and good in problem solving skill.

Key job responsibilities

Lead and manage a team of System Development Engineers who support ASCS Systems and services to keep their software packages/configurations free from vulnerability, monitor new metrics and alarms for their systems and partner with Dev team to improve their system and performance.

Act as a subject matter expert for one or more services

Lead large multi-team projects and resolve the most complex support issues.

Drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation

Think proactively and work to prevent support issues before they are realized.

Regularly work with management to assign tasks and small projects to other System Development Engineers

Take a role in the strategic direction of the team

Play a significant role in hiring, mentoring, and training employees

Demonstrate excellent judgment when making decisions.

A day in the life

Big Picture: Solve problems at their root, stepping back to understand the broader context

Proactive: You display energy and initiative in solving problems.

Adaptable: You undertake a variety of tasks willingly. You switch from complex to routine tasks when required. You adapt quickly to new technologies and products.

Quality: You demonstrate appropriate quality and thoroughness.

Integrity: You act with personal integrity at all times

Professional: You work within your team’s process. You confront problems (even when outside your own domain), propose solutions, take ownership through to resolution or ensure a clear hand-off. You have a positive, can-do approach to work

About the team

Catalog Support and Programs (CSP) provides program management and WW user technical support as a single point of contact for issues related to catalog systems and tools. We own implementation of business logic and configurations for these services and systems. We increase selection by on-boarding new vendors, integrating new catalog feeds and by configuring new marketplace, merchant and category setups. We drive strategic cross-functional programs that span across multiple catalog engineering teamsBASIC QUALIFICATIONS

Experience managing a technical team

Experience hiring, developing and promoting engineering talent

Knowledge of a modern programming language (Ruby, Java, Python, or C#)

Bachelor's or Master's degree in Engineering or related field.

+6 years experience in software development, testing or Devops/System development engineering.

Experience tools for automation (building, testing, releasing or monitoring)

Ability to understand, troubleshoot and describe complex technical processes and issues

Clear and effective communication \& documentation skills

PREFERRED QUALIFICATIONS

Experience managing competing priorities and using metrics to drive business decisions

Knowledge of and proficiency in the use of Python scripting language

Experience on highly concurrent, high throughput systems and knowledge of complex distributed systems

Knowledge of AWS services and concepts

Art of making your team a great place to work and grow and display energy and initiative in solving problems.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.