At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel \& Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day. The Lending, Analytics, and Beyond the Card Products Team within U.S. Consumer Services manages a suite of lending \& non-card products including Pay Over Time, Personal Loans, Plan It, Line, MyCredit Guide, and insurance. This team also manages pricing strategies \& capabilities and data \& analytics for the US Consumer business.
Within Lending, Analytics, and Beyond the Card Products, the U.S. Insurance Team owns a portfolio of No Additional Charge (NAC) and fee-based insurance products and services for customers across the Consumer, Small Business and Corporate portfolios, totaling $170M in Revenue.
The Senior Analyst, Product Management, Insurancesupports this objective by ensuring the ongoing health of the portfolio and innovating new strategies for our NAC book of business. This includes core aspects of product management (e.g., P\&L management, engagement strategies, NPS, performance reporting, and complaint tracking), product strategy (e.g., value proposition definition, product refresh), and external partnership management, across 9 differentiated products.
This is a great opportunity to not only get hands-on experience maintaining innovative products embedded across a wide portfolio of consumer and commercial cards, but also to hone knowledge and expertise in managing products and strategic partner relationships.
Key Responsibilities:
Support the execution of high-priority COCMs reduction strategies and broader product management initiatives.
Analyze and translate customer sentiment (NPS, RTF, complaints, funnel metrics, research, usability studies, and market analysis) into actionable insights that drive product improvements.
Oversee issue resolution, ensuring timely and effective solutions.
Lead critical product workstreams, managing initiatives from planning through successful delivery within established timeframes.
Develop and maintain reporting frameworks to track and communicate product performance.
Partner with internal and external partners and stakeholders to achieve joint business objectives.
Minimum Qualifications:
Bachelor's Degree or 2 years of work experience.
Strong project management and analytic skills
Self-starter with the ability to work independently and drive projects to completion
Energetic team player with a passion for our customers
Highly organized with attention to detail
Highly adaptable and able to balance multiple priorities in dynamic environment
Exceptional oral and written communication skills with the ability to partner with cross-functional teams and influence decisions
Solutions-oriented mindset and critical thinker
Prior experience with project management
Prior experience with insurance sector
Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.