Smartec Administrator

Smartec Administrator

This role is a UK based role and any hybrid/remote work must also be within the UK.

For this role, you need 5mpbs upload and 15mpbs download internet speed

161 hours holiday rising to 175 hours with length of service plus bank holidays

We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more

24/7 employee assistance programme with an easily accessible app!

Family and friends’ discounts on our services \& products

Pension Scheme, up to 4% Company matched

Free on-site parking

ABOUT YOU

You must possess a genuine desire to help the community, be empathetic and attentive to our customer’s needs.

You have proven experience of working in a similar administrative support role and excellent personal administration and interpersonal skills. Used to dealing with customers of negotiating with varying stakeholders.

You will have a good standard of education as well as having experience with Microsoft packages including Outlook, Excel and Word

You are capable of working under pressure and managing your own workload and maintaining a working relationship with customers and team members.

You have a positive ‘can do’ attitude and can use initiative in problem solving and have a flexible approach.

️THE ROLE

To provide effective and efficient administration of installations and construction contracts and provide general support to the field based contracts team.

General duties to include:

The compilation and maintenance of contract files and associated paperwork

The inputting of contract information into the company MIS (Business Central)

Provision of customer liaison activities in support of the field based Contracts Managers

Creation, release and sending of purchase orders from requisitions

Filing of purchase orders and maintenance of electronic filing systems

Progressing outstanding orders

Scheduling job start dates around equipment deliveries

The administration of new and existing subcontractor paperwork in line with ISO procedures

To liaise with all other departments within the business to help ensure the smooth and efficient passage of high quality information and data.

To help maintain and improve all of the department procedures in accordance with the ISO Quality Management System.

Ensuring returned items are accurately recorded and faulty items replaced by vendor in a timely manner. Warranty returns management. Advanced replacement management.

Maintenance of various spreadsheets

Duties also include

Managing customer expectations and exceeding delivery targets

Share information with colleagues and service partners to maintain and improve standards of service delivery

Balancing customer requirements and expectations with the resources available

Keeping customers informed of progress and being transparent and clear with messaging

Recognise when your customer's needs or expectations have changed and adapt or inform as necessary

Keep your customer informed if delivery of the service needs to involve passing them on to another person or organisation

Check that the service you have given meets your customer's needs and expectations

READY TO APPLY

If you are interested in this role please upload your CV and answer a few questions about yourself

OTHER INFORMATION

This is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.