At Apple, we focus deeply on our customersâ experience. Apple Ads brings this same approach to advertising, helping people find exactly what theyâre looking for and helping advertisers grow their businesses.
Our technology powers ads and sponsorships across Apple Services, including the App Store, Apple News, MLS and F1. We design everything for trust, connection, and impact: We respect user privacy, integrate advertising thoughtfully, and deliver value for advertisers of all sizes - from small app developers to global brands. Because when advertising is done right, it benefits everyone.
At Apple, extraordinary people do their best work. Together we craft products and experiences people once couldnât imagine - and now canât imagine living without. If you want to make a real impact and join one of the worldâs most diverse and inclusive companies, explore a career with Apple.
Apple is seeking an experienced Operations Technical Solutions Specialists for its Apple Ads Business Operations team. This is an opportunity to join a fast-paced team that is establishing industry leading support and new innovation with Apple Ads \& News platforms. We are in search of an experienced person who has a proven track record of managing complex integrations and troubleshooting technical issues that help solve systemic problems. This role is a balance of understanding our operational challenges, investigating and solving technical issues, helping scope improvements for future Apple Ads offerings, and working closely with Engineering and Product stakeholders to bring innovative ideas to life.
Description
Proactively investigate ad serving and platform escalations, involving both internal and external stakeholders. Facilitate prompt investigation and escalation of issues internally and drive towards solutions.
Conduct comprehensive data analysis to identify and understand underlying systemic problems.
Coordinate and collect Operations UAT feedback for new and existing platforms and features.
Collaborate cross-functionally with Engineering and Product teams on technical requirements for platform issues and feature enhancements.
Provide technical workflow training on our systems and tools for internal and external stakeholders.
Help vendors, publishers, and developers integrate with our API solutions.
Develop and maintain internal documentation and training plans.
Explore methods to build tools and dashboards that enhance operational efficiency.
Preferred Qualifications
Excellent knowledge of the online advertising landscape.
Knowledge of ad-serving platforms and MMPs (GAM, Adjust, AppsFlyer, etc.).
Experience with leading and developing UAT test plans.
Experience with SQL, writing and troubleshooting queries.
Experience with data visualization software such as Tableau \& ThoughtSpot.
Experience with Excel and data-driven analysis.
Programming experience with languages such as Python \& Javascript.
Experience with REST APIs, integration and troubleshooting.
Experience with formal project management methods.
Experience writing and reviewing technical requirements documentation.
Minimum Qualifications
5+ years experience in a Technical Ad Operations/Customer Support Role, preferably in online advertising.
Bachelorâs degree in a related field or equivalent.
Proven experience collaborating with customers, product, and engineering teams, and simplifying complex technical concepts for nontechnical audiences.
Experience providing high-level customer satisfaction and resolving problems quickly.
Proven ability to mentor internal partners on effective troubleshooting and resolution strategies.
Ability to resolve issues while managing competing priorities.
Demonstrable creative thinking and problem-solving abilities.
Strong verbal, writing communication, organization and time management skills required.
Strong attention to detail and ability to navigate ambiguity.
Ability to work independently and with a team in a fast paced, rapidly-changing environment.
Apple is an equal opportunity employer that is committed to inclusion and diversity. Apple provides reasonable accommodations to applicants with disabilities and in accordance with local requirements. Apple is a drug-free workplace.