Junior Backend Engineer (Support)
Join the banking revolution! As the global leader in Engagement Banking, Backbase is at the forefront of revolutionizing banking services through technology and AI. In this role you will support our customers in how to configure and maintain our enterprise banking products built with cloud-native technologies, supported by your team and a dedicated Incident Manager.
This role is especially relevant for candidates who are looking to launch or grow your career in the fast-paced world of B2B SaaS and enterprise technology. As a Support Engineer (L1/L2), you’ll be at the forefront of delivering real-time support for a mission-critical product used by enterprise customers around the globe
.
This role is more than just answering tickets — it’s a training ground for a career in technical operations and cloud engineering. You’ll gain hands-on experience with incident response, system monitoring, customer communication, and cross-team collaboration, all in a high-availability, real-world environmen
t.This role follows a hybrid work model. Therefore, all candidate
s must be based in Guadalajara or Mexico Ci
ty - no full remote option is availabl
**e.
What You’ll**
DoAs a Support Engineer on our L1/L2 team, you wi
ll:Acknowledge and triage critical incidents (P1–P3) and escalate as need
ed.Handle support requests from enterprise clients, providing timely and professional respons
es.Actively monitor system alerts, routing them to the appropriate team for investigati
on.Send updates about third-party vendor changes or outages, ensuring internal and external alignme
nt.Learn to work with tools like Zendesk, Jira, and modern observability platforms like Grafa
na.Execute configuration changes based on specific customer reque
stsDocument issues contribute to an internal knowledge ba
se.Work within a globally distributed team operating in a follow-the-sun support model, providing service to enterprise customers worldwi
de.Who You
Are2 years of work experience in the field of
ITYou ta
lk J
ava, you lo
ve Spr
ing, you li
ke Microservi
ces and you have extensive experience with integration patterns and frameworks (Apache Camel, Spring Integratio
n);Bachelor’s degree in Information Technology, Computer Science, or a related technical field (or equivalent practical experien
ce)Familiarity wi
th Git
Hub, Cloud Computin
g, Kuberne
tes, Networking and the software development proc
essBe proactive, self-driven, and customer-focu
sedUnderstanding
of CI
/CD, Agile methodologies, and incident management proces
sesSome relevant experience of working as a devops- or software engineer in a software development comp
anyExcellent English communication skills — both written and spo
kenOpportunit
iesAt Backbase, we off
er:Opportunities for internal growth within a wide-ranging support organizat
ionRapid technical growth through mentorship from L2/L3 enginee
rs.Exposure to cutting-edge technolog
iesA comprehensive benefits pack
ageContinuous training opportunit
iesA lot of challenges every
day