Job Title:
Product Manager, Personal Banking
Location:
Markham, Ontario
Job Type:
Full-time
Job Summary:
Bank of China (Canada) is seeking a dynamic
Product Manager, Personal Banking
to champion the growth and optimization of our Personal Banking offerings. This role is instrumental in elevating the client experience, enhancing product performance, and driving innovation in
cross-border banking solutions
. The ideal candidate is a strategic thinker with hands-on experience in retail banking and a strong understanding of investment products.
What You Will Do:
Lead the
development, enhancement, and lifecycle management
of personal banking products tailored to personal banking clients
Leverage
market insights
and client feedback to identify product improvement opportunities
Conduct
performance analysis
and segmentation to optimize product penetration and profitability
Maintain and update product documentation, policies, agreements, and fee disclosures to ensure compliance and clarity
Champion
risk self-assessments
and ensure controls align with regulatory expectations
Act as a key liaison for resolving inquiries across branches and call centres
Deliver
training programs
to internal teams to strengthen product knowledge and sales effectiveness
Collaborate with
BOC domestic branches and BOCHK
to advance cross-border GIC product offerings
What You Bring to the Table:
Bachelor’s degree or above in Business, Finance, or a related field
Minimum
2 years of retail banking experience
, preferably with a focus on
investment or deposit products
Solid knowledge of
Personal Banking products
, operations, and client needs
Strong analytical and product management skills
Bilingual proficiency in
English and Mandarin
preferred due to frequent coordination with overseas branches
High attention to detail, problem-solving mindset, and a customer-first attitude
Bank of China (Canada)
is committed to fostering an inclusive, equitable, and accessible workplace. We welcome candidates from diverse backgrounds. Only applicants selected for interviews will be contacted.
Accommodation:
If you require accommodation during any part of the recruitment process, please contact our HR team — we are happy to support your needs.