Responsibilities:
Define the vision, strategy, and multi-year roadmap for the Cross-border E-commerce Collection Business.
Identify opportunities to enhance the client value proposition through new features (e.g., API integrations, virtual account capabilities, automated reconciliation, real-time reporting).
Partner with technology, operations, Legal \& Compliance, and risk teams to build scalable, secure, and regulatory-compliant solutions. Ensure seamless integration with internal systems and external platforms via robust APIs.
Actively identify, prospect, and acquire new licensed Payment Institution clients, E-commerce platforms, and marketplaces. Work jointly with relationship managers to build a strong client pipeline, deliver product pitches, and support deal closures.
Design and execute go-to-market campaigns, including targeted outreach, product demos, and client education sessions.
Grow revenue and transaction volume for the Cross-border E-commerce Collection Business. Develop customized solutions for strategic clients, ensuring high satisfaction and retention.
Serve as the subject matter expert (SME) for Cross-border E-commerce Collection Business in client meetings. Collect client feedback and translate it into actionable product enhancements and service improvements.
Stay ahead of evolving regulatory requirements, including MAS PSA guidelines and cross-border AML/CFT obligations.
Develop pricing strategies for Cross-border E-commerce Collection and Digital Channels products, considering market dynamics, customer value, and competitive positioning.
Assist in competitor analysis, developing marketing campaigns and promotional activities to drive adoption and usage of Cross-border E-commerce Collection and Digital Channels products.
Implementation of client solution, participate in UAT, resolve post implementation client queries, and ensure client’s expectations are met. Liaise with China Head Office and manage the end-to-end development and roll out of new or enhanced digital channels product capabilities. Identify and streamline implementation processes to improve operational efficiency and customer experience.
Requirements:
A recognized University Degree or professional qualifications.
At least 3 years experience in product management, digital payments, transaction banking or payment institution, with exposure to cross-border collections, APIs, Host-to-Host or virtual account solutions.
Deep understanding of Digital Channels and Payments systems, technologies, and emerging trends in the industry.
Familiarity with various payment methods, including E-Commerce platforms, online banking, mobile payments, and digital wallets.
Knowledge of relevant regulatory requirements and compliance related to Digital Channels and Payments services (e.g. AML, sanctions, MAS guidelines).
Possess strong analytical skills and project management skills
Effectively bilingual in English and Chinese so as to communicate effectively with our China counterpart and Chinese-speaking customers.
Excellent interpersonal, communication and presentation skills to manage various stakeholders.
Technical knowledge in IT, APIs, payment integrations, banking file formats and standards such as ISO20022 will be a plus.
Positive Attitude, resourceful, independent individual with the ability to multi-task.
Strong sense of responsibility/ ownership and effective in execution.