Systems Engineer (Troy, MI)
Job Summary \- The Systems Engineer is responsible for system architectural design, solution deployments, cloud platform governance, and occasional escalation support for both hardware and software issues when Systems Administrators need guidance or when emergencies dictate their involvement.
The Support Department at BeneSys can be characterized as fast paced with shifting priorities and sudden issues that need to be balanced with “road map” projects. The technician is expected to be able to adapt to this environment and produce results with a self\-starter mentality while maintaining a collaborative outlook. The technician will always represent themselves, the department, and the company with the highest level of professionalism.
Essential Responsibilities include but not limited to
Act as primary point\-of\-contact on IT Infrastructure specific projects that require cross\-departmental collaboration
Server and systems creation, configuration, and initial maintenance in support of solution design and deployment
Primary point\-of\-contact on network configuration changes
- Requiring coordination with Cybersecurity team and MSP
Azure cloud deployments, automation, configuration, and maintenance
Responsible for designing integrations with 3rd party systems/services/software
Support Cybersecurity team with infrastructure configuration
Configure and monitor backup systems to ensure consistent backups are completing successfully – remediate issues and call upon vendor support as necessary when issues arise
Update, adjust, and re\-configure security/functionality patching automation to ensure that it is running correctly for all endpoints
Provide support for Systems Administrators when adjustments to imaging system and software deployments require advanced configuration
Document procedures and configuration in a detailed manner
Participate in monthly Maintenance Window as required
Provide support for escalated tickets when Systems Administrators need assistance
Debugging, troubleshooting, function analysis
Conduct training/mentoring for other IT Admins and End Users as required
Perform security permission changes/additions/deletions for all platforms
Participate in software packaging for deployment to endpoints
Maintain required support logs/alerts
Handle third\-party support calls for servers and network equipment
Demonstrate regular and consistent attendance and punctuality
Comply with documented procedures, practices, and policies
Regular and predictable attendance is an essential function of this job
Qualifications
8\+ years of experience engineering/administrating in Microsoft Environments (Entra, AD, Windows, Multi\-site, Group Policy)
4\+ years of experience engineering/administrating in Cloud Environments (Multi\-subscription, VNet/VPC peering, Optimization choices between VMs, storage accounts, app services, VDI, and automation)
4\+ years of experience engineering/administrating in VMware Virtualization technologies (storage pools, HA/DRS, provisioning automation)
4\+ years of experience in ECM/Configuration Manager knowledge
Powerful grasp and use of PowerShell
Powerful troubleshooting methodology/ability
Strong understanding of Cloud, Hybrid, and On\-Prem environments along with the pros and cons of selecting best location for proposed solutions
Strong understanding of O365 platforms and features (SharePoint, Entra, Azure AD, Conditional Access, Teams, and Exchange)
Strong understanding of software/update deployment methodologies
Familiarity with MDM/MAM/EMM
Familiarity with SSO integrations
Familiarity with IIS web hosts
Familiarity with PKI
Mindful of security best practices in solution implementation
Soft Skill Qualifications
Must be “team\-collaborative” but also “self\-driven”
Quick learner and willing teacher
Ability to shift priorities in the face of unexpected changes to business needs
Good “bed\-side manner” with users
Ability to summarize events, incidents, projects, and obstacles in a concise manner
Courteous, punctual, and proactively communicative
Bonus Qualifications
VDI and RemoteApp familiarity is a bonus
Endpoint Configuration Manager (aka. Intune/SCCM)
AZ\-104/AZ\-305 certifications
Citrix CCA, CCP, CCE
Work ScheduleFull\-time. Monday – Friday, 8:00am \- 5:00pm. Requires in\-office days but also offers at\-home flexibility after 90 days.
1 Day In\-Office Required PER WEEK Minimum \- BeneSys maintains an on\-premises datacenter and this position requires that applicants must be able to be present in the office at least 1 day a week to ensure system uptime and/or proper triage in case of an outage or emergency. Temporarily increased availability onsite may be asked on occasion to support special projects/needs. These requirements are superseded by up\-front, mutually agreed upon negotiations, when a System Engineer cannot be feasibly onsite consistently due to location or other restrictions.
1 Day PER MONTH on WEEKENDS \- 1 day per month on a weekend established by the team for Maintenance and Patch rollout will be required.
Competitive Benefits and Compensation Package
12 paid holidays
Paid Time Off (PTO)
-
Pro\-rated during first year of employment
-
15 days of PTO provided in the next calendar year!
3 days paid bereavement
Up to 20 days paid jury leave
Medical, dental, and vision insurance, with option for dependent coverage
Company\-paid basic life, short\-term disability, long\-term disability, and AD\&D insurance
401k with employer match
Tuition reimbursement program
Career development opportunities
Referral bonus for all successful full\-time referrals
Annual opportunities for increases
Our Culture
BeneSys wants to be a great service provider to the members we serve, and we recognize we can only do that if we are also a great employer with successful employees. In short, our success is driven by our employees’ successes. We want to be a place where people want to work, feel proud of what they do and feel fulfilled both professionally and personally. We want to create a place where employees can find long\-term growth and potential.
Our culture focuses on three core values:
Collaboration: working together across 31 locations to achieve the best for the company and our clients
Dedication: striving to create an environment where all employees work toward a common goal while committing to providing the best customer service to our members and our colleagues
Integrity: doing what we say we will do. Upholding strong ethical and moral principles
ADA \& EEO
Reasonable accommodations will be made so that qualified individuals with disabilities are able to complete the application process and, if hired, fulfill the essential functions of their job.