Big Joe Canada is the exclusive distributor of Big Joe products in Canada, a trusted North American brand with over 70 years of innovation. We deliver electric material handling solutions that make operations safer, faster, and more productive. From compact electric pallet trucks and stackers to purpose-built lithium-ion forklifts and autonomous solutions, our equipment is built to solve real-world challenges. Supported by a strong dealer network and local expertise, we combine innovation, reliability, and customer focus to deliver unmatched value. Join our team as we build a better way to move; one lift at a time.
The Opportunity
Big Joe Canada is looking for a strategic and relationship-driven National Account Manager \& Product Manager – Dealer Support to join our team in Surrey, BC. As the National Account Manager \& Product Manager – Dealer Support, you will focus on growing national accounts across Canada and nurturing dealers within assigned territories by strengthening relationships, driving strategic growth, and supporting product excellence across our network.
Essential Duties \& Responsibilities
As a National Account Manager \& Product Manager your key responsibilities will include:
Expanding existing national account relationships by executing strategies to maximize account penetration
Developing and growing national accounts across Canada to meet revenue and market share targets
Building strong relationships with decision-makers at all levels, including C-suite and operations teams
Nurturing existing dealers within assigned territories through regular visits and joint sales activities
Providing in-field support, including riding along with dealer reps to identify local leads and opportunities
Delivering product training and sales coaching to dealer teams
Collaborating with dealer principals to set, review, and achieve sales targets
Partnering with internal teams to align national account strategies with overall business objectives
Monitoring performance metrics, analyzing trends, and implementing corrective actions where needed
Supporting pricing strategies, promotional campaigns, and inventory planning
Researching market trends, competitor activity, and emerging opportunities
Providing insights to influence product roadmap and strategic initiatives
Maintaining accurate reporting on account performance and dealer activities
Attending internal and manufacturer meetings, sharing updates and actionable insights
Adapting to emerging business needs and contributing to continuous improvement
Required Skills \& Qualifications
The ideal candidate will possess the following skills, knowledge, and competencies:
5+ years of experience in national account management, B2B sales, or dealer development
Proven ability to manage complex relationships and long sales cycles
Experience in material handling, industrial equipment, or related industries preferred
Strong negotiation, presentation, and communication skills
Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) and CRM systems
Post-secondary degree in business administration, sales, or a related field
Ability and willingness to travel within North America; valid passport required
Benefits \& Perks
Big Joe Canada is proud to offer competitive compensation and flexible benefits coverage for all eligible employees, including an employer matching RRSP plan:
Company paid medical health care plan for you and your dependents
Dental plan, vision plan, and prescription drug coverage
Annual health care spending account
Life Insurance, short term disability insurance, and travel insurance
Sick leave plan – 100% employer paid
Employee assistance programs
RRSP matching
Ongoing professional development opportunities
Performance-based compensation incentives
The base pay for this role is: $80,000 annually plus commission. Total earnings (OTE) estimated at approximately $120,000 in the first year.
This is a hybrid role based in Surrey, BC.
Big Joe Canada would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.
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