Team Name:
Unannounced ProjectJob Title:
Senior Site Reliability Engineer, Unannounced ProjectRequisition ID:
R025820Job Description:
At Blizzard Entertainment, our Site Reliability Engineers (SREs) use systems expertise combined with software engineering patterns to help define, create, and support the architecture, build systems, orchestration, and operations of services across the business. The role is composed of dedicated engineers that are focused on evangelizing reliability-as-a-feature through monitoring, service-level objectives, automation, everything-as-code, and testing.
Blizzard's games and platforms reach a global audience of passionate gamers. The scale is massive, and the challenges are very real, but wise application of technology is the answer to keep it all running reliably with minimal guidance. Our Site Reliability Engineers are at the heart of this work, working directly with the engineering teams from idea to launch to deliver the most epic (and reliable!) experiences... ever.
As an SRE at Blizzard, you may find yourself…
Being part of an on-call rotation to assist finding a resolution during incidents
Hosting blameless postmortems to share findings, discover gaps, embrace transparency, and improve reliability across our services
Building positive and collaborative relationships across the company
Employing your systems knowledge to triage problems and tune resource usage
Championing automation to reduce toil and increase development velocity
Helping define and instrument Service-Level Objectives to ensure epic player experiences
Demonstrating Configuration Management to build and maintain consistency across services
Building Terraform configs to manage infrastructure in public and private clouds
Supporting and improving build pipelines with Jenkins, Argo, and/or Spinnaker
Adopting Containers and Kubernetes for new and existing services
Applying everything-as-code methodologies across configuration, infrastructure, orchestration, and elsewhere
You may succeed in this role if you…
Love to solve novel and exciting problems
Dislike solving the same problems over-and-over- so you automate or eliminate them
Are inspired to make everyone's job easier by improving workflows
Are comfortable digging through metrics, logs, and whatever else is available to triage and fix an incident at any time
Strive to be better, smarter, and faster tomorrow than you are today
Enjoy trying new technologies to improve what we're doing today
Are okay using older technologies that may not be perfect, but are good enough and low maintenance
Naturally spread the philosophies and practices of DevOps to others
Like to collaborate with others to solve problems, share knowledge, and provide feedback
Can self-assess the needs of a system or team, and make a case to prioritize that work
Relish working with software, network, cloud, and systems engineers to solve problems across all tiers of the stack
Help your peers succeed as much as you can
Types of projects you may work on…
Managing services and infrastructure supporting Blizzard's incredible platforms and games
Defining the future of running services for our platforms and games with Kubernetes
Supporting our massive global data platforms across multiple clouds
Performing and improving service migrations from one cloud/data center to another
Working closely with our incubation teams to help define how future products should operate
Integrating monitoring and logging with systems to improve observability and enable Service-Level Objectives
Designing and completing stress tests to validate scale expectations vs reality
Areas of Expertise for an SRE at Blizzard
SREs at Blizzard are expected to become experts in the technologies used by the teams they are working with. Below is a non-exhaustive list of technologies SREs may be exposed to:
Service-Level Objectives (SLI, SLO, SLA, Error Budget, Burn Rate)
Distributed Systems (architectures, hybrid environments, high-availability)
Configuration Management (Puppet, Hiera, Terraform, Ansible)
Container Computing (Docker, Kubernetes)
Cloud Services and Architecture (AWS, GCP, OpenStack)
Distributed Message Bus (RabbitMQ, Kafka)
Proxies and Load Balancing (Nginx, HAProxy, ELB, ALB)
Monitoring (Prometheus, Kibana, Grafana, Elasticsearch)
Logging (Splunk, SysLog, ELK Stack, Linux Journal)
Source Control (GitHub Enterprise, Perforce)
CI/CD (Jenkins, Argo)
Linux (bash, debugging, performance tuning)
Networking (triaging, packet loss, routing)
Programming (Python, Go, C++, Shell)
Minimum qualifications of a Senior SRE at Blizzard:
General knowledge of all areas of expertise and deep knowledge of four areas of expertise
Follows technology trends and industry standards passionately
Capable of presenting ideas and technology to a broad audience in a clear and effective way
Builds strong relationships with their partner teams and other SREs
Eager to help others achieve their goals
Co-owns operations and reliability with the partner team
Demonstrates deep understanding of the services they support and their goals
Explores new technologies with demos/experiments/labs
Breaks down complex work into small units of work for themselves or others