Senior Technical Account Manager, Funds Data - Hong Kong
Location
Hong Kong
Business Area
Data
Ref #
10046944
Description \& Requirements
Bloomberg runs on data. Our products are fueled by powerful information. We combine data and context to paint the whole picture for our clients, around the clock – from around the world. In Data, we are responsible for delivering this data, news and analytics through innovative technology - quickly and accurately. We apply problem-solving skills to identify innovative workflow efficiencies, and we implement technology solutions to enhance our systems, products and processes - all while providing platinum customer support to our clients.
What’s the role?
Technical Account Managers deliver exceptional service and support to our content partners and customers to ensure Bloomberg is the platform of choice for the distribution of their content. As part of the team, you will be responsible for ensuring delivery of quality data for the Mutual Funds and ETP product. We are focused on finding opportunities to improve our coverage, completeness, timeliness, and accuracy for the facets of funds’ data.
Our Technical Account Management team is responsible for the maintenance and caliber of the facets of the funds dataset including pricing and dividends, reference data, corporate actions, documents, and regulatory data. As a Technical Account Manager, your responsibility will be to develop subject matter expertise in your market, build and strengthen Bloomberg’s relationships with fund houses, custodians, administrators, exchanges, and third party content partners to set up sustainable data pipelines, educate them to use best data dissemination practices, stay on top of the latest industry trends, and having a complete profile for all the funds available on Bloomberg.
We’ll trust you to:
Manage our highest priority accounts with critical content partners
Provide outstanding support to our content partners so that they trust us with their valuable content
Learn from content partner interaction to be able to anticipate content partner needs
Establish, maintain and improve relationships with Content Partners to develop and implement technologies/workflows and facilitate efficient onboarding of new data sets
Play a key role in implementing our data rights and entitlements while understanding downstream impacts
Prioritize and manage projects with multiple partners to improve efficiency and return on investment
Partner with internal Content Relationship Managers to understand themes/challenges partners are raising during their relationship with Bloomberg and work to build long term solutions
Take ownership of any opportunities to improve our data products, acquire new content or enhance the customer experience
Proactively manage campaigns to stay engaged with content partners and maintain the quality and reliability of contributed content. Support colleagues with campaigns to ensure a high standard is reached across the team
Balance the best of technical and product knowledge to implement solutions for content partners
Write detailed, accurate and complete specifications/requirements
You’ll need to have:
A bachelor's degree or higher in relevant data technology or financial field, or equivalent professional work experience
Minimum of 5 years of relevant experience
Excellent written and verbal communication skills
Proven experience of relationship management
Demonstrate interest or proficiency in technical skills (e.g., query language, data manipulation) to build and optimize data workflows
Effective project management skills and ability to prioritize tasks accordingly
Ability to isolate issues and resolve problems logically while identifying long term solutions to limit such issues arising again
Ability to adapt within a fast-paced and dynamic environment, and desire to work on multidisciplinary teams
Drive for continuous improvement to further develop our products
We’d love to see:
Master's degree or certification such as a CFA charter holder or CAIA
Experience in customer service or client relationship management
Experience working with international business groups and clients
Knowledge in information technology and statistical analysis or computer programming for example Excel, SQL, and/or Python
Does this sound like you?
Apply if you think we're a good match. We'll get in touch to let you know what the next steps are!