100 King Street West Toronto Ontario,M5X 1A1
The Senior Product Analyst will be responsible for providing business operational support through the customization and configuration of the Salesforce platform. The position will manage the day-to-day user support and will also participate in the strategic enhancements to the platform.
Business Operations
Salesforce Administration
Manage Salesforce security including roles, profiles, sharing rules, workflows and groups.
Manage business operational requests and reporting including customer analysis and individual views, and troubleshoot issues.
Develop training modules and provide user training
Maintain database for integrity and accuracy including cleansing and duplicate record management.
Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users.
Change Execution
Plan and execute on small-medium sized enhancements and campaigns to the platform including management of priority, scope, time, cost and quality
Participate and consult on changes, projects and initiatives (new products, system implementations, etc.),
Support system upgrades, test case creation and testing (UAT).
Co-ordinate the intake process with the operations and technology teams including vendors to ensure the change requests are tracked and implemented on time, on budget and quality.
Monitoring of QA and execute on UAT activities
Align release schedule as per business priority
Ensure business readiness prior to change implementation
Manage communication to stakeholders
Continuously recommend and deliver improvements and solutions.
Must Have Skills:
Keen eye for detail and analytical skills.
Minimum 3 years experience providing business support for client facing applications
Excellent verbal and written communication skills.
Organizational and time management skills.
Ability to prioritize, and coordinate multiple projects and competing work demands. Ability to see the “big picture” while managing several small projects.
Ability to work independently
Positive interpersonal skills, including the ability to establish and maintain collaborative, courteous working relationships with others.
User Acceptance testing experience
Strong experience in troubleshooting and problem resolution
University degree or college diploma
Advanced skills in Microsoft Excel or Access
Nice to Have Skills:
Formal Project Management or Software development experience or certification
Strong knowledge of discretionary, full service investing, financial services industry and fintech
Change Management experience
Salesforce certification required - preferred.
Salary:
$61,600.00 - $113,900.00
Pay Type:
Salaried
The above represents BMO Financial Group’s pay range and type.
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.
BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards
About Us
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmo.com/ca/en
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.