About Booking.com
Established in 1996 in Amsterdam, Booking.com has grown from a small Dutch start-up to one of the largest ecommerce companies in the world. Booking.com is the largest business within Booking Holdings (NASDAQ: BKNG) and accounts for the vast majority of Booking Holdings’ total revenue. Booking Holdings is a leading Fortune 500 e-commerce conglomerate with a market cap of roughly $166 billion (2025). Booking.com currently employs approximately 13,000 employees in 140 offices in 70 countries worldwide.
With a mission to make it easier for everyone to experience the world, Booking.com invests in digital technology that helps take the friction out of travel. Booking.com connects travelers with the world’s largest selection of incredible places to stay, including everything from apartments, vacation homes, and family-run B\&Bs to 5-star luxury resorts and even tree houses. The Booking.com website and mobile apps are available in over 44 languages, offer more than 28M total reported listings, and cover over 174,000 destinations in 229 countries worldwide. Offering 30 different types of places to stay, including homes, apartments, B\&Bs, hostels, farm stays, bungalows, even boats, igloos, and treehouses. So whether travelling for business or leisure, customers can instantly book their ideal accommodation quickly and easily, without booking fees and backed up by its promise to price match. Via the customer experience team, customers can reach Booking.com 24/7 for assistance and support in over 44 languages, any time of the day or night.
At Booking.com, we are all involved in making hundreds of decisions every day. The decisions we make are a reflection of our Values - they reflect what is important to us, both as individuals and as an organisation.
When Values are made explicit, they provide clarity on what “good” looks like. And when they are shared, they build unity in a group. They build culture.
Think customer first. We obsess about adding value for our customers - guests, partners, colleagues - to make it easier for everyone to experience the world.
Own it. We deliver on our promises, make informed decisions and prioritize to get the important things done today.
Learn forever. We are resilient, take time to reflect, and seek to learn - from colleagues, from the outside world and from our failures.
Succeed together. We celebrate team success, through making connections, building trust and valuing the diverse perspectives of others.
Do the right thing. We get the right results the right way. For each other, our communities and the world around us.
Director of Product Fintech (traveler payments)
With business operations in nearly every country and city on the planet, we’ve already built a truly global e-commerce company. But we’re not done yet. Can we provide additional flexibility for customers, mitigate more risks for partners, and build smarter integrations with payment networks to make it even easier for travelers and partners to pay and get paid across borders and in the currency of their choice? With strong leadership, financial smarts and the payment expertise you bring to the table, yes we can!
Fintech is handling payments processes for 40+ global currencies.
Top 5 Global payment merchants. one of the largest ecommerce merchants in any catalogue
Global organisation with Fintech offices in London, Amsterdam and collaborating with our centre of excellence in Bangalore at Booking Holdings.
In the western world, we are building the largest embedded finance organisation in any category.
In this role you will build the best in class payment experience for our travelers. You will be a critical player to ensure the next phase of growth and transformation. This person will be a key member of the Booking.com Fintech Products Leadership team, accelerating the ‘’connected trip’’ for Booking.com and ensuring travelers will have a choice on how and when they would like to pay. Of course this has incredible complexity given the nature of the travel business and our business model.
The Fintech business unit at Booking.com (+900 FTE) is a growing payment company within Booking.com that became a strategic priority and enabler of the company's mission towards the connected trip. We are one of the top 5 global payment merchants operating with high volume and scale. Fintech plays a vital part in scaling our accommodation business (payments via hotels), flights, insurance, attractions and at the core of delivering the ‘connected trip’ to our customers. With fintech at Booking.com we ensure that it's easier for travelers to book, to feel comfortable and safe (globally) and make it easier for partners to work with us as part of their business (and make their business smoother).
Creating payment experiences is a big responsibility and a big challenge, but we have a real opportunity to have a true impact, solve real problems and enable travellers to experience the world. This can vary from setting the right expectations in regards to payment terms, offering the right BNPL and APMs, solving FX, supporting discounts and marketing initiatives, integrating with global and local PSPs, optimizing unit economics and much more. For this we are looking for an experienced Global Traveler Payments Product Director! As the leader of this critical position you will be a strong people manager with expertise in Product management and Fintech Experience working in highly global B2C environments with high traffic sites.
This Traveler Payments Product Director will be responsible for setting the vision, strategy, roadmap and execution to build the best in class Traveler payment experiences, achieve our main objectives and critical metrics and support our internal clients.
This role is located in Amsterdam and leads a team of product managers through 2 layers of management. The role reports to the Senior Director of Product for Fintech. You will also collaborate with the Fintech Leadership team, commercial teams, operations and finance teams \& 3rd party vendors. Your internal stakeholders are the accommodations business unit, attractions, flights, insurance cars, the financial systems teams and more. Cross functionally you will collaborate with Internal accounting, payouts, fraud, risk and payment operations.
Role And Responsabilities
Define and Own Product Strategy and Vision: Set the overall strategic direction and long-term vision for the Traveler Payments portfolio, ensuring it aligns with the broader business objectives and company mission.
Manage Product Profitability \& Commercial Success: Take ownership of the product's commercial success, including developing and presenting business cases, setting the pricing strategy, and monitoring key financial targets.
Drive Payments Ecosystem Partnerships: Partner directly with commercial teams to understand and participate in negotiations with key external partners, including Payment Service Providers (PSPs), Payment Networks (Visa/Mastercard, etc.), and Value-Added Services.
Drive Market and Customer Insight: Direct or conduct continuous market research, competitive analysis, and product discovery to identify new opportunities, anticipate customer needs, and drive innovation that ensures market leadership.
Own Regulatory Technology (RegTech) Strategy: Have end-to-end responsibility for the regulatory technology track, developing products and technology to ensure Booking.com’s compliance with different global regulations.
Expert Regulatory Analysis: Understand payment regulation (e.g., PSD2, specific country mandates) and analyze its complex impact on Booking.com’s business model and operations.
Market-Specific Payment Strategy: Work with Product Marketing and local partner services to define the market-specific payment strategy for payments, leveraging deep background in the payments industry to optimize for local user behavior and regulations.
Lead and Mentor Product Teams: Build, hire, coach, and mentor a high-performing team of Product Managers, fostering a culture of accountability and data-driven decision-making.
Coach Payments Expertise: Actively coach the team on the technical intricacies of the payment ecosystem, P\&L management, alternate payment methods (APMs), and PCI compliance standards.
Executive Communication and Stakeholder Alignment: Act as the primary liaison to senior leadership, presenting strategic progress, securing budget investment, managing expectations, and ensuring alignment across all departments (Business units, Marketing, Finance and more).
Cross-Functional Collaboration: Coordinate and secure synergy among Engineering, Design, Marketing, Operations, Finance, and more, to ensure successful, timely, and high-quality product execution and launch.
Drive Leadership Development: Empower and guide senior team members to drive their own product areas effectively and develop the next generation of product leaders within the organization.
IDEAL EXPERIENCE AND SKILLS:
As the product leader of this critical position you will be a strong people manager with expertise in Product management and Fintech.
Significant years of Product leadership experience within high traffic sites (100,000+ visitors per day), preferably global e-commerce or marketplace companies
Subject matter expertise in the Fintech industry is a MUST (minimum 5 years), market, trends, PSPs, solutions specifically on the consumer payments aspect of the industry, from the UX to the mechanics of global acquiring and money movements.
Experience with leading leaders and coaching senior product managers, product managers and Group product managers
Affinity and excitement around back end technology challenges related to the product craft.
Proven experience with business senior management alignment and collaboration across different BUs and locations, Including payments compliance, payments fraud, payments legal team.
Experience and familiarity with building end-to-end experiences in sophisticated environments, marketplace platforms, and programs that have been successfully adopted by the ecosystem
Subject matter expertise in Product Management with a consistent track record of building successful innovative and scalable products - vision, strategy and roadmap
Ability to have discourse and debate with engineering leadership on key topics.
KPIs/objectives setting, ideation and implementation process, team alignment with business goals
Experience working with multiple senior collaborators (finance, budgeting, team management, recruitment, external customers)
Experience working with product and tech departments and cross functional senior team members
Leading through influence with collaborators including senior executives within the company and with external stakeholders in the payments industry.
Skillful use of testing and data to move quickly
Able to embody booking culture and mindsets
JOBS TO BE DONE / OBJECTIVES:
Onboard successfully into the complex product ecosystem which is Booking.com and Fintech specifically.
Content \& Team Leadership - Product Leadership in the Fintech Payment traveler and RegTech domain, establish strong people management practices, and ensure all direct reports have defined development plans and clear processes in place.
Roadmap Delivery - Successfully deliver agreed milestones of the 2026 Fintech roadmap, ensuring timely execution, cross-functional alignment, and measurable impact on product outcomes. That includes work on topics such as: Supporting our Regulatory licenses launches, Launching of multiple new payment markets, completing multiple major technical revamps of some of our critical products, improve our fintech P\&L by optimizing pay-in related unit economics, introduce APMs in multiple different key markets and much more.
Collaboration \& Contribution - By end of 2026, build strong collaboration channels with Tech and Booking.com stakeholders, contributing to the overall Fintech Product department strategy and delivering demonstrable value to the organization.
Other Personal Characteristics
Character traits: open mind, learning attitude, transparent behavior, positive, overachiever, strong communicator, proactive and collaborative.
Strategic thinker yet focused on execution; able to roll up sleeves to get things done.
Able to function in a fast-moving entrepreneurial environment.
Data driven, experimental, ready to learn and open to change.
Keep the customer at the centre of everything you do.
Good cultural and organizational sensitivity.
Committed to building a diverse, inclusive work environment.
Strong people skills.
Key Skills
Product Management, Fintech and significant team leadership
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.