Role Description:
About Us: At Booking.com, data drives our decisions. Technology is at our core and innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the following morning. The friends you make. The journeys you take. The sights you see. And the food you sample. Through our products, partners and people, we can empower everyone to experience the world.
Machine Learning and AI are integral to Booking.com's mission of making it easier for everyone to experience the world. In the Marketplace Data \& AI department, we’re on a mission to enable a personalized, trusted traveler and partner experience using ML and AI.
Role Description:
In order to achieve this mission, we build state-of-the-art systems and platforms like the AI Application Platform. We’re hiring a Technical Product Manager to lead the AI Orchestration team that contributes to this platform. The team’s mission is to make it radically easy for other product teams across Booking.com to build and scale end‑to‑end, AI‑powered experiences. We aim to do this by providing powerful self‑service tools and reusable AI capabilities that are reliable by design. Product teams can then focus on solving real traveler and partner needs, while the platform orchestrates sophisticated workflows behind the scenes.
As a Technical Product Manager in this team, you will lead the strategy, long-term vision, and success definition of AI Orchestration products. You’ll partner with product teams across the company to help realize your team’s vision and grow value for our customers and businesses.
What is the AI Application Platform?
The AI Application Platform operates at the forefront of AI technology at Booking.com. It enables product teams across the company to rapidly adopt and accelerate innovative uses of AI at Booking.com scale. The platform offers a suite of products that have been successfully deployed, and that make it easier for Booking.com users to experience the world every day.
Key Job Responsibilities and Duties:
Own and lead the AI Orchestration team’s vision, mission, roadmap and end to end execution while partnering closely with SW and ML engineers.
Build and adapt the product strategy to the constantly evolving needs and constraints imposed by the business.
Work with your engineering counterpart to prioritize the team backlog, aligning day-to-day execution with user and business needs.
Define, measure and communicate the team’s success metrics, progress and impact to the business leadership in a transparent and effective way.
Guiding and scaling new capabilities, systems and services from inception to launch while keeping customers at the center of everything.
Help the team identify and manage technical debt, balancing immediate delivery needs with long-term maintainability to ensure system stability and quality.
Deeply understand the direction of the business and the problems customers face; extract and identify requirements from other business initiatives and prioritize them ruthlessly.
Constantly engage with stakeholders to expand the coverage of the product and create impact.
Work closely with engineers, MLSs, other product managers and product teams to define and ship high quality products.
Role Qualifications and Requirements:
At least 3 years of experience in product management roles
Strong technical background and experience with managing AI platform products and complex roadmap development.
Proven ability to manage technical roadmaps, address technical debt and balance short-term delivery with long-term platform and product health.
Previous experience and deep level of understanding of Machine Learning and AI applications.
Ability to articulate complex technical products as a clear and compelling narrative.
Excellent communication and stakeholder management skills. Be able to clearly communicate with the business at all levels.
Effective at engaging with engineers, data scientists, and users of the platform, translating technical detail into actionable goals.
Excellent prioritization skills in time critical situations while balancing customer \& business needs.
The ability to zoom in as well as see a 10,000 ft view
An analytical orientation and strong problem-solving skills demonstrated by the ability to structure issues and analyze alternative solutions.
Team player with a bottom-up ideation process
Benefits \& Perks: Global Impact, Personal Relevance
Annual paid time off and generous paid leave scheme including: parental (22-weeks paid leave), grandparent, bereavement, and care leave
Hybrid working including flexible working arrangements, working from home furniture and ergonomic support, and up to 20 days per year working from abroad (home country)
A beautiful sustainable HQ Campus in Amsterdam, that offers on-site meals, coffee, and snacks, multi-faith and breastfeeding rooms at the office
Commuting allowance and bike reimbursement scheme
Discounts \& Wallet credits to spend on our products, upgrade to Booking.com Genius Level 3, and friends \& family Booking.com discount vouchers
Free access to online learning platforms, development and mentorship programs
Global Employee Assistance Program, free Headspace membership
DEI: Diversity, Equity and Inclusion at Booking.com
Diversity, Equity and Inclusion (DEI) have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations. Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just create a unique workplace, it also creates a better and more inclusive travel experience for everyone.”
We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the interview process. Please contact us to request adjustments.
Application Process
The interview process will entail a total of 4 interviews, all conducted via Zoom video conferencing.
This role does not come with relocation assistance.
Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.