This Role need to relocate to Malaysia.
About Us
Established in March 2018, Bybit is one of the fastest growing cryptocurrency derivatives exchanges, with more than 70 million registered users. We offer a professional platform where crypto traders can find an ultra-fast matching engine, excellent customer service and multilingual community support. We provide innovative online spot and derivatives trading services, mining and staking products, as well as API support, to retail and institutional clients around the world, and strive to be the most reliable exchange for the emerging digital asset class.
Our core values define us. We listen, care, and improve to create a faster, fairer, and more humane trading environment for our users. Our innovative, highly advanced, user-friendly platform has been designed from the ground-up using best-in-class infrastructure to provide our users with the industry's safest, fastest, fairest, and most transparent trading experience. Built on customer-centric values, we endeavour to provide a professional, 24/7 multi-language customer support to help in a timely manner.
As of today, Bybit is one of the most trusted, reliable, and transparent cryptocurrency derivatives platforms in the space.
Responsibilities:
1. Collaborate with compliance teams across different countries to design and optimize KYC workflows that balance regulatory requirements, user experience, and conversion rates.
2. Work closely with Design, Development, Risk, and Compliance teams to prioritize and implement KYC process improvements that bring the most value.
3. Create and maintain Product Requirement Documents (PRDs) to ensure project clarity, proper execution, and timely delivery.
Analyze key user metrics (e.g., verification success rate, drop-off points) and use data-driven insights to improve the KYC experience and conversion.
4. Conduct user behavior analysis and continuously refine workflows to optimize the KYC process, enhance user experience, and improve efficiency in target markets.
5. Ensure smooth internal communication and alignment on KYC requirements, articulating new features and improvements to stakeholders.
Requirements:
1. 3–6 years of experience as a Product Manager, preferably in the tech, fintech, finance, or blockchain industry.
2. Strong understanding of KYC/AML processes and regulatory frameworks is a significant advantage.
3. Hands-on experience in product lifecycle management, preferably within an Agile framework.
4. Strong analytical mindset with the ability to leverage data for decision-making and product optimization.
5. Exceptional time management and prioritization skills, with the ability to handle multiple projects in a fast-paced environment.
6. Excellent communication and collaboration skills to work effectively with cross-functional teams.
Fluent in English, both written and spoken.