CameraMatics SafeDrive is a disruptive technology in an exciting phase of growth as we continue to expand our business operations and reach new markets across the world.
We provide a service based on camera technology, vision systems, AI, Machine Learning and Telematics, that helps fleet operators to drive new safety standards across their fleet and drivers, reduce accidents, improve operational efficiencies, and manage compliance, whilst giving them complete visibility and peace of mind for today’s challenges in fleet operations.
At CameraMatics you will find an exciting opportunity to work for a young dynamic tech company with team members across the world. Our culture fosters open and collaborative environments where our team and individual accomplishments are celebrated and encouraged. We work together as a friendly and supportive team who are willing to assist each other and share best practices to achieve team success.
Key Responsibilities:
Customer Service Excellence:
Provide outstanding customer service through various channels including phone, email, and live chat.
Address and resolve general and low-level customer enquiries promptly and professionally.
Escalate complex issues to the Customer Services Manager or relevant departments as needed.
Maintain up-to-date knowledge of company products and services to assist customers effectively.
Work alongside the Customer Success Managers by handling day to day operational needs of the customer, ticket management, training requests, courtesy calls and onboarding support.
Sales Documentation Management:
Process sales orders accurately and in a timely manner, ensuring all necessary documentation is complete.
Assist in the preparation and maintenance of finance and contract documents.
Collaborate with sales and finance teams to resolve order-related issues.
Problem Solving and Decision Making:
Handle customer complaints and issues, providing solutions in a timely and professional manner.
Use available data and metrics to inform decision-making and improve service delivery.
Report recurring issues to the Customer Services Manager for further action.
Reporting and Analysis:
Maintain accurate records of customer interactions and transactions.
Assist in preparing reports on customer service activities and performance metrics.
Provide feedback and insights based on customer interactions to help improve overall service quality.
Stakeholder Collaboration:
Work closely with other departments to ensure a seamless customer experience.
Communicate effectively with team members and management to share insights and updates.
Build and maintain positive relationships with customers, ensuring their satisfaction and loyalty.
Experience:
Minimum of 3 years’ experience in a customer service role, preferably in a sales or operations environment.
Skills:
Excellent communication and interpersonal skills.
Strong attention to detail and accuracy.
Good organisational and multitasking abilities.
Effective problem-solving skills and ability to make informed decisions.
Ability to work well under pressure and manage time-sensitive tasks.
Proficiency in Microsoft Office Suite and experience with CRM/ERP systems.
Proactive and customer-focused approach.
This role is a fantastic opportunity for a motivated individual to join our dynamic team and contribute to our commitment to exceptional customer service. If you are passionate about helping customers and improving their experience, we would love to hear from you.
Please note this role is working from our Darlington Office 4 days per week with a further 1 day working from home.
What We Offer in Return:
Competitive Salary \& Benefits: We offer a comprehensive benefits package, including health insurance, pension, and bonus opportunities.
Professional Development: We invest in your growth, providing opportunities for continuous learning and career advancement.
Collaborative Environment: Join a supportive and inclusive team that values innovation and teamwork.
At CameraMatics we respect your privacy. Your CV is sent to us in complete confidence and will never be forwarded to a third party without your consent