Company Overview
Careberry Software is a leading provider of all-in-one software solutions tailored for care and healthcare providers. Our platform streamlines operations, enhances the quality of care for vulnerable people, and improves efficiency. We are committed to supporting our customers in delivering the highest quality of care, making a real difference in their daily operations.
Summary
We are hiring a Junior Technical Support Analyst to join our IT and technical support team in Buckinghamshire, Haddenham Business Park. This role is ideal for candidates looking to start or develop a career in technical support, IT support, or cloud support, with exposure to Microsoft Azure and modern technical systems.
This is not a software developer role. The position focuses on technical support, troubleshooting, system analysis, and cloud environment support.
Key Responsibilities
Provide technical support for internal systems and platforms
Manage and resolve support tickets using Azure DevOps or similar ticketing systems
Troubleshoot system issues related to configuration, deployments, environments, and access
Perform initial investigation and document technical findings before escalation
Support Azure cloud environments, including configuration checks and access issues
Assist with system analysis using logs, monitoring tools, and system metrics
Maintain technical documentation and support infrastructure diagrams
Work closely with development, infrastructure, and support teams
Required Skills \& Experience
Familiarity with Microsoft Azure (academic, personal projects, or work experience)
Experience or working knowledge of Azure DevOps, ITSM tools, or ticketing systems
Basic understanding of IT systems, cloud platforms, and application environments
Ability to troubleshoot and analyse technical issues
Strong documentation, communication, and problem-solving skills
Desirable Skills
Basic knowledge of SQL databases or relational data concepts
Understanding of networking fundamentals (DNS, IP, firewalls)
Exposure to cloud infrastructure or Azure services
Experience with logging and monitoring tools
Basic scripting or automation (PowerShell, Bash, Python)
Benefits
Hands-on experience with Azure cloud technologies
Training and certification support
Career progression opportunities within IT support and cloud operations
Job Type: Full-time
Pay: £25,000.00-£28,000.00 per year
Benefits:
Company pension
Work Location: In person