Cathay Pacific
Airport \& Cargo Operations
Airport Service Delivery Department
Temporary ( 1year)
Rome, Italy
Application deadline: 16 Jan 2026
Company Description
Cathay is a leading premium travel lifestyle brand based in Hong Kong, offering products and services across four lines of business –Premium Travel, Cargo, Low-Cost Travel and Lifestyle. The Cathay Group comprises premium full-service airline Cathay Pacific, cargo business Cathay Cargo, low-cost airline HK Express, express all-cargo carrier Air Hong Kong, and various other subsidiaries.
Cathay Pacific was founded in Hong Kong in 1946. The Group has been deeply committed to its home base, extending to the rest of Greater Bay Area, and making substantial investments to develop Hong Kong as one of the world’s leading international aviation centres.
Role Introduction
Reports to: Senior Airport Operations Manager
Join our team and lead excellence in airport operations.
We are looking for a motivated Senior airport Lead to oversee daily team activities, ensuring efficient operations in line with established safety and security standards, while consistently delivering a high-quality airport service experience that makes every customer feel valued and recognized.
You will gain valuable leadership and operational experience in a fast-paced airport environment, developing strong people-management and decision-making skills.
This role is a 9-months fixed-term position.
Key Responsibilities
Manage and Oversee Ground Handling Agent teams dedicated to Cathay flight operations to achieve operational excellence of being on time and error free
Assist in ensuring and maintaining operational and productivity performance conformance to standards
Support airport management to conduct regular Quality Control checks on station performance including provision of service by suppliers as required
Conduct flight briefings as required
Ensure people and team are up to date with the latest product knowledge and support the team to effectively utilize products and services to provide the highest possible quality of experience for our customers across all touch points
Familiarity with all contingency plans and manual fall-back procedures to meet the required standards
Effectively manage flight disruptions and irregularities and support airport management as required
Ensure our customers are cared for, informed and given choice where possible through the use of disruption management tools
Support the Airport Operations Manager to work with external parties in the best interests of the Company – authorities, suppliers and service providers, Oneworld Partners, and other airlines
Requirements
Post-secondary school education is desirable
High school graduation
Strong command of written and spoken English and Italian
Right to live and work in Italy
At least 3 years’ solid Customer Service experience, preferably in airlines or airport services
Ability to work under pressure
Ability to work independently with good decision-making skills
Very strong customer service mentality with strong interpersonal skills
Benefits
Tickets restaurant
Transportation bonus
Health insurance
Professional and non-professional work injury insurance
15.75 days of annual leave
Personal \& Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with ourApplicant Personal Information Collection Statementand for recruitment purposes only.
Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods