Cathay Pacific
Digital \& Information Technology
Information Technology Department
Permanent
Hong Kong SAR (China)
Application deadline: 05 Feb 2026
Role Introduction
Reports to: Senior Solution Lead
Join Cathay as a Solution Lead in our Customer Travel Services Solution Centre. You will be the one to work with customer experience design, airport service delivery and digital experience related systems to identify business requirements and lead the IT team in providing seamless, innovative end-to-end digital travel services to our people and enhance experience for our customers across our global network.
Thrive in a dynamic and agile environment that embraces AI and cutting-edge technologies. Our culture fosters teamwork and progressive thinking, while our internal mobility program offers diverse career opportunities.
Leverage your expertise to lead technical delivery in the Solution Centre, ensuring we deliver on our brand promise and drive organizational success together with our wide-reaching Customer and Commercial teams around the world.
Key Responsibilities
Support pre-project consulting for a portfolio pipeline of initiatives
Capture and communicate business direction, challenges, and requirements
Recommend commercially and technically viable ideas to improve business performance
Work closely with developers, analysts, and architects to develop the best technical design
Plan, design, develop, implement, and support IT products and applications to meet customer needs
Provide an escalation point for solution analysts to deliver business solutions.
Initiate, define, plan, and execute tasks/initiatives
Test all solution aspects including security, performance, and integration
Manage the day-to-day activities of the software development team and external 3rd parties as required
Coach Solution Analysts on any aspect of their role
Requirements
Degree qualification in Information Technology related discipline, Masters preferred
8+ years of related IT experience covering but not limited to:
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- Software engineering
System analysis
Business analysis
Solution definition
System Testing
Solid/Hands-on experience in software development is essential
Experience in airline industry or customer loyalty program is a plus
Backend development focused and full-stack experience is welcomed
Professional, passionate, innovative, and self-motivated approach
Web/UI experience is a plus
Tertiary education is essential
Strong analytical, problem-solving, and decision-making abilities, using both logic and creativity
Good communication skills, promoting healthy relationships and team dynamics with internal and external stakeholders
Knowledge in CI/CD, DevOps and Agile or Lean principles is preferred
Good command in verbal and written communication skills (e.g. English \& Mandarin
Personal \& Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.