PRINCIPAL ACCOUNTABILITIES:
Explore the availability, access and transformation/ use of unstructured data (browsing data, voice, email, picture, videos) for analytics and customer contact purpose
Hands-on develop advanced analytics/ Machine Learning-based solutions to uplift effectiveness of analytics, modelling and customer contact riding on
(i) supervised/ unsupervised Machine Learning techniques
(ii) unstructured data e.g. digital footprint
Study, develop and business implement of speech and text analytics
Integrate customer external and internal data, structured and unstructured
Develop close-loop learning path and ensure insights and learnings are carried out for continuous customer interactions
As the Subject Matter Expert, trainer and advocate to uplift the machine learning skillset and culture of existing analysts pool
INCUMBENT REQUIREMENT:
Bachelor’s / Master's degree in Computer Science, Data and Information Management or a related discipline
A data scientist with minimum 8 years' of hands-on experience in developing and executing large scale analytics deliverables/ projects in the Financial Services Industry
Deep experience in applying artificial intelligence and machine learning techniques/algorithms, infused with industry knowledge, to enhance business strategies
Strong in transforming analytical concepts and developments into business strategies and applications for the uplift of business value
Ability to build strong stakeholders relationships through thorough understanding of business requirements and the ability to analyse issues to find effective solutions
Solid experience in training analysts on machine learning techniques
Effective presentation, communication and interpersonal skills
Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
Applicants who are not contacted within 8 weeks may consider their applications unsuccessful and their personal data will be retained by the bank for a period up to two years.
All information provided by applicants will be used for recruitment purposes only and will be used strictly in accordance with the bank’s personal data policies, a copy of which will be provided upon request.