Key Responsibilities
Strategy \& Governance
Translate regional strategy into local roadmaps for standard connectivity (IPLC/IEPL, IP Transit, MPLS/IP-VPN, SD-WAN) and related services; set quarterly targets and review KPIs.
Chair joint governance across Sales, Product \& Solution, and Network to balance win probability, margin, and delivery feasibility .
Ensure compliance with MOM/Employment Act (KETs, payslips), PDPA (HR \& ops data), WSH , and CPF/IRAS requirements.
Product \& Solution (Pre-sales) Leadership
Own pre-sales operating model : solution standards, SoW/BoM templates, bid timelines, and risk/assumption registers.
Supervise solution design for cross-border and enterprise connectivity; align pricing and partner quotes; improve bid quality, cycle time, and win rates .
Run deal review and approval gates; ensure clean handover packages to delivery (scope, milestones, acceptance).
Network Delivery \& Operations Leadership
Own post-sales delivery (project planning, PR/PO control, vendor/carrier coordination, acceptance \& handover to operations).
Oversee NOC/operations for SLA/availability, incident/problem/change management, capacity planning, and service quality reporting.
Drive cost and performance: leased resources accuracy, utilization, monthly settlements, and vendor SOW/commercial governance.
Requirements
Education: Bachelor’s degree or above (Engineering/Telecom/Network/Business or related).
Experience: 10+ years in telecom/ICT with 5+ years leading pre-sales/solutions and/or network delivery/operations teams; proven P\&L or KPI ownership.
Domain: Strong grasp of IP/MPLS, BGP/OSPF, routing \& switching , and optical transmission (OTN/DWDM/SDH) ; familiarity with SD-WAN, data center, managed services .
Execution: Track record improving win rate, gross margin, on-time acceptance, SLA , and AR/DSO or cost metrics.
Governance: Comfortable with commercial reviews, vendor/contract management, and local regulatory compliance (MOM, PDPA, WSH, CPF/IRAS).
Communication: Executive-level stakeholder management and clear, data-driven reporting.
Language (business-necessary only): English and Mandarin if the role routinely liaises with China-based product/engineering and reviews Mandarin technical/contract materials.
Eligibility: Legally eligible to work in Singapore; willing to travel within ASEAN as needed.