Contract role for a major financial firm. Must have UX/UI experience
We are seeking a product manager to join our Wealth Management Digital Client Experience \& Platforms team. The Digital Client Experience \& Platforms team defines and drives the online and mobile experiences for our clients. In this role, you will specifically focus on features supporting Digital Onboarding and Service.
This set of client-facing features includes opening accounts, updating personal preferences, messaging and alerting. Adaptability is critical for this role as the priority will change over time. The applicant should bring a foundational level of product management skills with a focus on optimizing user experience, understanding the digital landscape, and should have the ability to drive improvements and change using both quantitative and qualitative analysis. Experience working with “Agile” development methodologies is required. Partnership and collaboration with a variety of product and technology groups across the firm will be key to success.
Responsibilities
Support the Fleet as a Product Owner by defining and prioritizing product features, supporting release planning, developing, and communicating business requirements
Identify and elaborate critical user journeys, use cases, workflows, and business processes that align with the product vision/goals and address critical user and control needs
Build and maintain prioritized product backlog – identify, groom, and validate epics and user stories for agile sprints; Support backlog refinement and sprint planning ceremonies to communicate requirements and drive consensus with squad and program stakeholders
Work closely with the technology team to assure effective communication of requirements and rapid delivery of key product releases
Collaborate with key stakeholders from business, technology, UX, risk, cyber \& fraud, communications, legal \& compliance to elicit requirements
Gather, organize, and assimilate internal and external feedback to identify and prioritize product gaps, enhancements, and new features
Collaborate with UI/UX team to develop information/interaction architecture, user flows, wireframes, and visual design comps
Team up with program management office to effectively organize and plan product releases
Define and track KPIs and product/program adoption and usage metrics
QUALIFICATIONS
3-5 years of experience as software or digital product manager, business analyst or equivalent with experience working within an agile/scrum development process
Proficient at defining, analyzing, documenting, and communicating product and software requirements in an agile software development setting
Keen intellect – ability to gather, analyze and synthesize a significant amount of information, and turn it into clear and actionable product requirements
Self-starter with demonstrated ability to identify and solve critical problems and achieve business outcomes
Naturally curious, analytical, and data-driven – demonstrated track record of utilizing data to measure performance, identify opportunities, and make successful decisions
Experience collaborating with UI/UX designers and developers to deliver client-friendly products and user experiences
Understanding and knowledge of web and mobile technologies
Written and verbal communication skills able to effectively interact and influence a diverse set of business and technical stakeholders
Efficient at managing multiple projects and initiatives concurrently under deadline constraints
Knowledge or exposure to wealth management, online brokerage/banking, or financial services is a bonus
Demonstrated track record of delivering innovative fintech, digital products, solutions, or applications preferred