Cloud Services
Microsoft 365
Iterative approach using sprints
Required Security Clearance: NATO SECRET
SCOPE OF WORK
Under the direction / guidance of the Modern Workplace Team technical lead or the Cloud Operations Center Manager, the contractor will perform the following activities:
Platform Administration \& Operations:
Administer and configure SharePoint Online site collections, permissions, libraries, and governance policies.
Manage Power Platform environments (Power Apps, Power Automate, Power Virtual Agents) including licensing, DLP policies, and environment provisioning.
Support Power BI workspace management, data gateway configuration, capacity planning, and dataset refresh scheduling.
Operate and monitor Microsoft Fabric workloads, pipelines, and dataflows for performance and reliability.
Maintain compliance and security settings in alignment with corporate policies and Microsoft best practices.
Support \& Incident Management:
Act as Tier 2/3 support for end-user incidents and service requests related to Microsoft 365 Modern Workplace tools.
Support the end-users in developing and maintain automated workflows using Power Automate to streamline business processes.
Troubleshoot complex issues, perform root cause analysis, and coordinate with cloud providers when required.
Monitor service health dashboards and proactively address potential performance or availability issues.
Maintain comprehensive documentation for Microsoft 365 Modern Workplace processes, configurations, and workflows.
Security and Compliance:
Implement and manage governance controls to ensure compliance with organizational standards.
Ensure compliance with internal security, data protection, and regulatory requirements.
Conduct regular audits and reviews of access controls and permissions.
Collaboration and Communication:
Collaborate with IT security, compliance, and other relevant teams to ensure cohesive cloud resources management strategies.
Collaborate with business units to identify opportunities to improve productivity using Microsoft 365 and Power Platform.
Communicate effectively with stakeholders to understand Modern Workplace requirements and address concerns
SKILL, KNOWLEDGE \& EXPERIENCE
The Support for Modern Workplace requires an experienced Modern Workplace Engineer with the following qualifications:
Technical Expertise:
At least 5 years of recent, hands-on experience in supporting Microsoft 365 environments.
A minimum of 3 years hands-on experience with Power Apps development, Power Automate workflows, and environment governance.
Minimum 3 years of recent hands-on experience with Power BI, including dataset modelling, DAX, gateway configuration, and workspace administration.
Minimum 1 year of recent hands-on experience with Microsoft Fabric architecture, workloads, and integration with Power BI.
Minimum 3 years of recent hands-on experience with Microsoft 365 security, compliance center, and identity \& access management (Entra ID).
Analytical and Problem-Solving Skills:
Strong analytical skills to assess and improve Modern Workplace processes and workflows.
Ability to troubleshoot complex Microsoft 365 issues and implement effective solutions.
Security and Compliance Knowledge:
Understanding of security best practices and compliance requirements related to Microsoft 365 services.
Experience conducting audits and ensuring adherence to regulatory standards.
Communication and Collaboration:
Excellent communication skills to effectively collaborate with IT teams, stakeholders, and end-users.
Ability to document processes clearly and provide training on Microsoft 365 Services.
Organizational Skills:
Strong organizational skills to manage multiple tasks and priorities effectively.
Attention to detail in managing user accounts, groups, and access controls.
Team Collaboration:
Ability to work effectively as part of a team and share knowledge and resources.
Willingness to collaborate with colleagues to solve complex issues.
Others:
The Contractor has strong customer relationship skills, including negotiating complex and sensitive situations under pressure.
Full proficiency in the English language. French language proficiency is of advantage.
This is a condensed version of the job description. A full, detailed job description will be provided during the application process.