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3384 Program Support Officer

Contact One Communications, Inc. • 🌐 In Person

In Person Posted 1 day, 21 hours ago

Job Description

Strategic Planning

Specialist Advice

Business Administration

Required Security Clearance: NATO SECRET

DUTIES AND ROLE

Strategic planning

Contributes to the development of policies, processes, standards and guidelines for strategy development and planning.

Develops and communicates plans to drive forward the strategy and related change planning.

Provides support and guidance to help stakeholders adhere to the approach.

Ensures that all stakeholders are aware of the strategic management approach and timetables.

Collates information and creates reports and insights to support strategy management processes.

Specialist advice

Provides detailed and specific advice regarding the application of their specialism to the organization’s planning and operations.

Actively maintains knowledge in one or more identifiable specialisms.

Recognizes and identifies the boundaries of their own specialist knowledge.

Where appropriate, collaborates with other specialists to ensure advice given is appropriate to the organization’s needs.

Stakeholder relationship management

Deals with problems and issues, managing resolutions, corrective actions, lessons learned, and the collection and dissemination of relevant information.

Implements stakeholder engagement/communications plan.

Collects and uses feedback from customers and stakeholders to help measure the effectiveness of stakeholder management.

Helps develop and enhance customer and stakeholder relationships.

Business administration

Leads and coordinates strategic initiatives working across departmental or functional boundaries.

Designs the timetable of executive-level meetings and forums.

Sets agenda, format and desired outcomes for meetings.

Provides direction and receives progress updates from members of an executive team.

Meets collectively or individually with members of a leadership management team to follow up on action points, issues and risks.

Reports on progress and resolves issues.

Manages highly sensitive and confidential issues and information.

Office Administration

Organizes and coordinates large meetings and conferences.

Contributes to office administration improvements and best practices.

Consults on a full spectrum of enterprise office administration activities.

Designs office administration functions and workflow.

Monitors industry and marketplace trends and directions for office administration.

Monitors effectiveness of support staff; recommends improvements.

Establish and maintain communication channels with stakeholders.

Additional duties for this post:

Monitor the Key Performance Indicators of Projects and Services Execution and prepare reports and analysis to the BUO.

Support the BU Project Managers to monitor and control project progress to ensure resources are consumed in accordance with the approved budget and within the approved timelines.

Support reporting and communications with the BU and Business Area management, in order to ensure projects are monitored and controlled across all management levels.

Responsible for consolidating ServiceNow and EBA statistical reports and the tracking of submissions to align to expectations.

Resource planning alignment with the NIMSC RPMO on behalf of the BU.

Monitor the SA fund execution and prepare reports and statistical analysis for presentation to the Business Unit Owner (BUO) and other relevant stakeholders.

Act as the interface between the BU and NIMSC Front Office.

Monitor the SA fund execution and prepare reports and statistical analysis for presentation to the Business Unit Owner (BUO) and other relevant stakeholders.

Coordinate with NIMSC Staff Management Office to ensure swift and efficient workforce recruitment and contracting activity.

Support the production of Weekly, Monthly and Quarterly NIMSC Project and Service situation reports.

Perform other duties as required.

Deputize for higher grade staff, if required.

SKILL, KNOWLEDGE \& EXPERIENCE

The candidate must have a currently active NATO SECRET security clearance.

A minimum requirement of a Bachelor's degree at a nationally recognized/certified University in a related discipline and 2-years post-related experience. Or, exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCIA, that is, at least 6-years extensive and progressive expertise in duties related to the function of the post.

Minimum two years of relevant experience, preferably in the delivery and implementation of management support mechanisms or other professional-level activities.

Proven ability to multi-task, manage time, deliver on responsibilities and work effectively under pressure while producing high-quality products, at times, under short deadlines.

Experience in presenting complicated issues in a clear, concise and persuasive manner.

Excellent writing and verbal skills, with proven experience in drafting and editing policies and/or reports/briefs.

Education, Experience and Training (Desirable):

Business Process design and implementation.

Proven experience in resource planning and personnel management.

Proven experience in budgetary planning and management.

Demonstrated proficiency with the complete Microsoft Office suite.

Proven experience in organization, coordination and communication.

Training/Certifications:

Management of Risk

PRINCE 2 Foundation

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