Software Developer II - Intelligent Front Door (IFD)

Hi, I'm Arison Ferreira, your recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

Join CSG’s Intelligent Front Door (IFD) build team to help create the next generation of conversational, AI‑driven entry points that understand customer intent and orchestrate actions across channels. IFD provides a simplified, conversational interface that determines customer intent and routes to the best self‑service or expert resource for fast, effortless resolution.

As a Software Developer II on the IFD build team, you will design, build, and enhance production‑grade backend services and conversational capabilities that power CSG’s Xponent platform and IFD experiences. You’ll work closely with product, linguistics/intent, architecture, security, and delivery teams to ship reliable, low‑latency services at scale. You will own features end‑to‑end with guidance from senior engineers, contribute to platform quality, and continuously learn modern cloud and AI practices.

We are looking for a Software Developer - Intelligent Front Door (IFD) who will:* Implement and maintain scalable microservices and APIs that power IFD conversational flows, intent detection, orchestration, and actioning.

Build integrations with telephony/IVR, STT/TTS, NLU/intent services, identity/entitlement systems, and downstream CRMs/CCaaS with mentorship and peer collaboration.

Write clean, testable code with unit, integration, and contract tests; participate in code reviews to uphold engineering standards.

Instrument services for observability (metrics, tracing, logs) and help troubleshoot production issues; participate in on‑call rotations with appropriate support.

Contribute to performance, resiliency, and cost improvements (low‑latency data paths, efficient service calls, back‑pressure strategies, graceful degradation).

Collaborate with linguistics and AI teams on dialog flows, guardrails, and evaluation/tuning pipelines; help run experiments and analyze outcomes.

Follow security, privacy, and compliance best practices in a heavily integrated enterprise environment (e.g., secrets handling, least privilege, data protection).

Contribute in agile ceremonies; estimate, plan, and deliver increments while communicating trade‑offs and progress clearly.

CLT contract model

Is this opportunity right for you? We are looking for candidates who have:* 3-5 years of professional software development experience building backend services, microservices, or event‑driven systems in a typed language (e.g., Python, Java, C, C++, or Go).

Practical experience building RESTful APIs and services with solid debugging skills in distributed systems.

Hands‑on experience with at least one major cloud platform (preferably Azure or AWS); familiarity with containers (Docker) and basic orchestration concepts (Kubernetes).

Proficiency with relational databases and familiarity with at least one NoSQL datastore; understanding of caching strategies; exposure to messaging/streaming systems (e.g., Kafka, Service Bus).

Working knowledge of CI/CD, Git‑based workflows, and automated testing; willingness to iterate and improve pipelines.

Solid understanding of security fundamentals (authN/Z, least privilege, data protection) applied to service development.

Effective collaboration and communication skills; experience working cross‑functionally in an agile environment.

Note: Equivalent practical experience or demonstrable skills may be considered in place of formal years of experience.

Preferred qualifications* Experience with conversational AI stacks: Azure AI Language/CLU, Azure OpenAI, Copilot Studio, or similar platforms (Dialogflow, Lex, Rasa).

Background or exposure to telephony/IVR, speech technologies (STT/TTS), call routing, or CCaaS/CRM integrations.

Familiarity with rules engines and workflow/orchestration systems; understanding of policy/guardrail concepts for AI systems.

Experience with observability tooling (e.g., OpenTelemetry, Prometheus/Grafana, Azure Monitor, Application Insights) and SLO‑oriented operations.

Exposure to performance engineering (p95/p99 latency awareness), basic load testing, and cost optimization considerations in cloud services.

Familiarity with enterprise practices (logging/telemetry standards, change management, incident response, data governance).

Exposure to infrastructure as code (e.g., Bicep, Terraform) and API gateway management.

Perks \& Benefits* Sulamerica Health

Sulamerica Dental

Vidalink

Food/Meal Voucher

Child Care Assistance

Day off: on birthday

Gympass

Language assistance

Digital course platform

Volunteer time off: 2 days a year

Location(s):

Brazil RemoteColombia Remote

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion \& Impact here.