Key Duties \& Responsibilities
System Maintenance and Monitoring: Responsible for the day-to-day maintenance of company websites and systems related to transaction processing, investment trading, and valuation to ensure stable operations. Perform regular system inspections to promptly identify and address potential issues.
User Support: Provide solutions to user queries related to system usage, offering technical support and training. Maintain strong user relationships, gather feedback, and implement improvements.
Troubleshooting and Resolution: Respond swiftly to system failures, conduct troubleshooting, and ensure business continuity. Develop and regularly practice emergency response plans.
System Optimization and Upgrade: Analyze system performance and implement optimization strategies to enhance efficiency. Support technical aspects of system upgrades and the launch of new features.
Security Management: Oversee security configuration and management to ensure information safety. Conduct regular security scans and address vulnerabilities.
Documentation Management: Create and maintain system operation manuals, maintenance logs, and other technical documents. Regularly update system configuration and operational process documentation.
Requirements and Qualifications
Bachelor's degree or higher in Computer Science, Information Technology, or a related field
1 - 3 years of experience in IT system operations and maintenance, preferably in the fund management industry
Proficient with Linux/Unix operating systems and capable of writing Shell s/Python
Knowledgeable about container technologies and familiar with cloud platforms like AWS and Azure
Solid understanding of network fundamentals, including common protocols and troubleshooting methods
Strong analytical and problem-solving skills with a collaborative team spirit. Experience in the fund or asset management industry is preferred, familiarity with AI is preferred