Commercial Operations Manager

Growth role!

We're looking for an experienced candidate to own and evolve our sales forecasting models, monitor pipeline health and analyse market trends, which will contribute directly to revenue optimisation and strategic planning.

Defaqto is one of the UK’s most trusted sources of financial product and market intelligence. By bringing together product data, technology, and consumer insight we help everyone make smarter, more informed financial choices now, and in the future. And in doing so we hope to raise industry standards, power consumer choice, and help the industry meet evolving customer needs.

Role Purpose

We’re looking for a Commercial Operations Manager to help drive Defaqto’s commercial success. You’ll improve operational efficiency, enable data-driven decisions, and keep sales, marketing, and finance working in sync.

Working with the Head of Commercial Operations, you’ll enhance sales performance, refine forecasting, and optimise compensation planning. You’ll own sales forecasting models, track pipeline health, and analyse market trends to support revenue growth and strategic planning.

This role is perfect for someone who loves improving processes, using data to shape decisions, and helping teams work smarter. As our business grows, you’ll help develop team capability and ensure our commercial operations scale effectively.

Key areas of responsibility

Drive commercial strategy execution

Optimise sales performance and forecasting

Enhance commercial processes and insights

What you'll need to succeed

3 years+ in a similar role (commercial operations, sales operations or revenue operations) - ideally within a fintech environment

Experience working cross-functionally

Track record of improving operational efficiency

Ideally a BA in business, marketing, finance or related discipline

Strong understanding of commercial operations including sales forecasting, pipeline management and compensation planning

Practical experience using CRMs, business intelligence tools and cross-functional commercial workflows

Ability to interpret complex data and generate actionable insights

Strong organisational and project management capabilities

Location

We operate a hybrid working policy at Defaqto and so you'd be expected to be in the office (Haddenham, Bucks) at least once or twice each week.

Right to Work

We are currently unable provide sponsorship under the Skilled Worker Visa so you will need to hold the right to work in the UK without sponsorship.

How we Work

Our values define how we work so that we can achieve our vision, provide a great employee experience, and positively impact our customers.

Think Big \| Be Bold \| Own it \| Team up \| Be a Star

We have a vibrant office environment with a hybrid approach to working supported by our flexible working promise. We have a focus on wellbeing, a programme of social, charity and team-building events and free fresh fruit delivered to the office.

Fintel plc and all the businesses within it adopt a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010.

We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes. We also believe that a more inclusive workplace, where people of different backgrounds work together, ensures better outcomes for all staff. From application to interview, we place inclusion at the heart of all we do.

For these reasons we strongly encourage suitably qualified applicants from a wide range of backgrounds.