Senior Consultant/ Manager - SAP Support Delivery Manager

Company Description

This role is to be based onshore in New Zealand preferably in Wellington or Auckland. For the successful we will support with obtaining work visa.

Join us. But be you. At Deloitte, you’ll do more than just join something, you’ll add something. You’ve found a place that values your curiosity, passion, and desire to work alongside brilliant people on the things that really matter. There really is only one question: What impact do YOU want to make?

Our SAP team are looking for a

Senior Consultant/ Manager - SAP Support Delivery Manager

to join our

Wellington

team (preferred) or

Auckland

team.

About This Team

Our New Zealand SAP consulting team work with organisations of all sizes and across all industries, aiming to help clients transform their businesses by improving business operations with the use of modern cloud technologies, across their organisations.

Now we are in search of a talented SAP Support Delivery Manager to join our growing Technology Consulting Practice. The role goes a step beyond the traditional consulting constructs and requires a strong set of client-facing skills along with a good understanding of SAP functionality and capabilities to solve both simple and complex post go-live operate problems, by advising our clients on the best approach for their business following industry best practices.

Job Description

The impact you’ll make:

Managing a pipeline of project priorities, enhancements requirements, and support tickets across various clients and collaborating with various Deloitte’s Technology Consulting communities to resolve these.

Providing creative solutions for your clients as a trusted advisor and integrating these solutions across work streams. Leading the SAP delivery team to meet clients’ requirements under their existing operate contracts, many of which follow a modern agile delivery model.

Helping to develop high performing people and a culture aligned to Deloitte’s values to “make an impact that matters” resulting in the delivery of exceptional client service.

Building relationships with Deloitte colleagues and client users, SME’s and upwards to CIO and CFO level to manage the relationship, related commercials and ensure we are proposing solutions that meet their requirements.

Continuously cultivating client relationships, including active involvement with presales and procurement processes.

Provide an understanding of SAP solutions and the delivery of SAP support to clients to manage and support the team effectively.

Oversee resolution of major incidents and problems, ensuring timely communication and escalation working with 3rd parties like SAP where required to support resolution of any product issues.

Manage budgets related to service delivery and ensure cost-effectiveness.

Owning the end-to-end SDLC, including testing and supporting post production deployment issues and hyper care.

Work to balance available resourcing across the resolution of defects and delivery of new solution enhancements based on a prioritisation that has been agreed with the client aligned to an agile delivery approach.

Qualifications

Your expertise:

You are driven, self-motivated and pride yourself on providing the same high-quality service that is expected and delivered from one of New Zealand’s largest and most respected professional services firms. Fluent English language skills (written and spoken) and stakeholder management skills are a must. An ability to work independently and collaboratively with our clients and the wider technical and functional teams who will deliver the operate services is very important. This should be combined with strong organisational skills and a solid problem-solving ability which will be essential to your success in this position.

Technically you will need to have an established foundation of professional consulting experience and skills such as a;

Very good understanding of the functional and/or technical capabilities of SAP, including SAP ECC, S/4HANA, BTP and more. Good knowledge of SAP cloud platform services and how these manage and broker specific integrations, API management and cloud security.

Demonstrable understanding of SAP end to end processes across the core SAP ERP modules such as Finance, Supply Chain, Procurement and Manufacturing modules.

Additional Information

So, who is Deloitte in Aotearoa?

We are driven to create an impact that matters at every opportunity. Supported by a strong leadership team and member firms from over 150 countries across the globe, Deloitte New Zealand is in the business of solving complex problems.

Over our 175-year history, we have built a reputation for impactful delivery across audit and assurance, consulting, financial advisory, risk advisory, tax, and technology services.

Deloitte in Aotearoa recognises the uniqueness of our country identified in our founding document, Te Tiriti o Waitangi.  We uphold our responsibility(s) to the founding document and acknowledge Māori as the Tangata Whenua/Indigenous people.

Our workplace and culture

We are driven by our desire to create positive outcomes for our clients, communities, and people. Our purpose is to make an impact that matters. Everything we do is with intent - the intent to make a meaningful difference.

Our shared values are at the heart of everything we do. Living these values, including ‘taking care of each other’ and ‘fostering inclusion’, is essential to ensuring everyone feels included at work and able to reach their full potential.

For us to succeed and thrive as an organisation, we understand the importance of creating a culture where diverse perspectives matter and where everyone is given an equal opportunity to grow and develop.

Deloitte New Zealand rewards

We hold a simple belief – that our people’s hard work should be recognised and rewarded beyond their remuneration.

We have reimagined what ‘work’ looks like and how we can empower all our people to create a work experience that is distinct to their needs. Founded on concepts of trust, balance, wellbeing and the importance of personal connection, this is the Deloitte experience.

We offer

Flexible work arrangements – work in a way that suits you, us and our clients best

Subsidised professional qualifications and paid professional memberships

Subsidised health insurance

Income protection insurance

22 days annual leave

Social events, social sports teams, and monthly firm drinks

A focus on wellness and well-being

Community focused volunteer days

A focus on the environment and sustainability

Plus much more

Does this sound like the sort of role and organisation for you? Then apply now with a PDF version of your CV and cover letter! We’d love to hear from you.

We believe the strongest teams are made up of diverse individuals and we are proud to be an equal opportunities employer. We recognise that women and individuals from under-represented backgrounds may hesitate to apply if they don't meet all criteria. If you're passionate about this role and believe you have the skills, we encourage you to apply, even if your experience, ideal working hours or qualifications aren't a perfect match.

Please be aware of phishing attempts posing as Deloitte recruiters. Official communications from Deloitte New Zealand will come from “@deloitte.co.nz,” “@smartrecruiters.com,” or our video interview platform Deloitte. If you receive a suspicious email, verify its authenticity by contacting us at NZinfo@deloitte.co.nz.