At DigitalGenius (DG), our mission is to make online shopping a seamless experience. We believe we can achieve this using conversational AI and deep integrations.
While most chatbots only cause frustration, we have built an e-commerce chatbot that actually works! It can resolve customer issues end-to-end, detect carrier problems, perform investigations, issue return labels, refunds, replacements, and do all of this proactively before the customer even notices the issue.
Some of the select customers that have joined us on this mission are: On, Holland \& Barrett, Cozey, Caraway, MyTheresa, Clarins, Air Up, Universal Music Group, Huda Beauty...
We are a committed team of like-minded people who believe in the product we are building as well as the vision behind it. Each in our own bubble of autonomy and responsibilities, we take ownership of our contribution. But the magic happens when we collaborate as a team and make all those pieces fit together.
DG is for the passionate, the curious, and the overachievers. We thrive by exceeding expectations, not because we have to, but because we care.
Requirements
Required:
Experience building automated process flows and translating business requirements into technical solutions
Excellent communication, critical thinking \& analytical skills
Experience working with APIs and developing integrations
Coding experience in Python and/or NodeJS
Excellent written and verbal communication skills, with confidence explaining technical concepts in English
Strong organisational and project management skills
Preferred:
2+ years of experience within the SaaS industry
Experience working with Customer Service CRMs (e.g., ServiceCloud, Zendesk, Freshdesk, Gorgias, Kustomer)
Experience working with OMS systems (e.g., Shopify, CommerceCloud, Magento)
Interest in AI and Machine Learning concepts
Benefits
Competitive Salary
Generous vacation time (25 days)
Environment to develop your skills without bureaucracy or red tape
Monthly fitness stipend of $210
Ongoing subscription to Mental Health Support Platform