What you'll do
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In order to give the best experience to Doctolibers and to respond to the growth of Doctolib, we are looking for an IT Service Desk Partner (x/f/m) in our Milan office.
On a daily basis, you will have to receive, qualify and process IT requests and incidents coming from Doctolibers working in the 4 countries in which Doctolib is established today (Germany, France, Italy, Netherlands).
What you'll do
Remote:
Serve as the single point of contact for users requiring IT support (phone call, open ticket on the helpdesk platform).
Handling of level 1 requests and incidents: access to applications, technical diagnosis, etc.
Accompany the user from the opening of the ticket to its complete resolution
Escalation of incidents to local IT Support teams (level 2).
Detect incidents or recurring requests with a view to continuous improvement.
Propose automation or processes to improve user satisfaction
On site:
Being responsible of the IT Corner in our office in Milan
Meeting room management: test, update, replace hardware.
This role may occasionally require lifting equipment up to 20kg (44 lbs)
Occasional availability required outside standard business hours may be required for event support (typically once per month for approximately 2 hours)
Possibility of evolution towards IT Support lvl 2 in a local team.
Who you are
If you don't meet all the requirements below but believe this opportunity matches your expectations and experience, we still encourage you to apply!
You are service-oriented and solution-maker
You are a good listener and ask relevant questions in order to reassure the users
You are rigorous and autonomous, without forgetting teamwork.
You know how to adapt to change and prioritize your daily tasks
You speak English and Italian fluently
What we offer
Supplementary Health Insurance
Quarterly bonus
Parental care program (1 month off in addition to the legal parental leave and 0,5 days off per child when the school starts)
Wellbeing program (free mental health and coaching offer with our partner moka.care)
Reimbursement of public transportation
The interview process
HR Screen
Meeting with the manager
Meeting with the team
Reference check
Offer
About the job
Permanent position
Fixed term contract
Milan
Start date ASAP
Remuneration : fix + bonus on objectives (according to your profile)
At Doctolib, we believe in improving access to healthcare for everyone - regardless of where you come from, what you look like. This translates into our recruitment process: Doctolib is an equal opportunity employer. We don't just accept diversity at Doctolib, we respect and celebrate it!
The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability, or place of origin. If you have a disability, let us know if there's any way we can make the interview process smoother for you!
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If you wish to exercise your rights or if you have any questions about the processing of your data, you can write to us at hr.dataprivacy@doctolib.com.