Director, Software Engineering

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What You'll Do

We are seeking an experienced Director of Engineering to lead our Developer Productivity and Experiences team. In this role, you will oversee a team of software engineers responsible for the design, implementation, and optimization of our core developer experiences with a focus on productivity. This team paves the path for all developers to build a world-class developer experience that maximizes productivity for all of engineering. You will work closely with engineering teams across the company to drive solutions that elevate the developer experience, identify and build solutions to resolve developer pain points, and shepherd code changes throughout the release cycle. This role is a leadership position in our Bangalore office and will be responsible for building and maintaining a high level of performance for all of our local engineering teams in the Cloud \& Production Engineering organization.

This position is a people manager role reporting to the Director, Software Engineering.

Responsibility

Define and execute the DevEx strategy by establishing goals, roadmaps, and success metrics (e.g., MTTR, merge-to-deploy time, build/test cycle time, change failure rate)

Improve tooling for code review, branching, trunk-based workflows, automated quality gates, and security/compliance checks in the SDLC

Build robust observability for the developer journey, including telemetry, dashboards, SLA/SLOs, and feedback loops, and publish transparent KPIs

Drive safe change management and incident response for build/test/release systems; own reliability, capacity planning, and cost efficiency across this domain

Establish engineering standards, documentation, and enablement programs (training, office hours, inner-source contributions)

Provide clear expectations, coaching, and career growth pathways

Attract, hire, and retain top talent and scale teams aligned to business priorities

Foster an inclusive, high-accountability culture centered on impact, craftsmanship, and continuous improvement

Act as the senior on-site leader for the org by representing the group locally, drive engagement, coordinate cross-functional work, and ensure operational excellence

Bridge time zones effectively and ensure crisp handoffs and decision velocity with US counterparts

Job Designation

Hybrid:

Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What You Bring

Basic

15+ years of combined software development and management experience across at least 3 different languages

10+ years of hands-on software development as an individual contributor

Demonstrated ownership of developer productivity/dev tooling, CI/CD, build/test infrastructure, or internal platforms at meaningful scale

Proven record delivering measurable velocity and reliability improvements backed by data and clear KPIs/OKRs

Strong systems thinking with hands-on familiarity in several of CI/CD platforms and pipelines (e.g., GitHub Actions, Azure DevOps, Jenkins), artifact repos, release orchestration

Source control workflows at scale (monorepo/multirepo, protected branches, code owners, policy enforcement)

Test strategy/infra (parallelization, caching, flakiness reduction, hermetic builds)

Observability for DevEx (logs/metrics/traces, dashboards, SLOs; e.g., OpenTelemetry, Prometheus, Grafana)

Cloud/container foundations (Kubernetes, containers, IaC such as Terraform), and environment management

Experience leading India-based teams in a global organization with US reporting lines

Bachelor’s in CS/EE or equivalent practical experience

Preferred

Excellent stakeholder management and communication across time zones and able to influence senior leaders and align diverse teams

Expertise in C#, React, and Python

Familiarity with secure SDLC, policy-as-code, and governance (secrets management, SBOM, supply-chain security)

Cost/perf optimization for build/test fleets and ephemeral environments

Hands-on depth in one or more stacks (e.g., .NET, Java, Node/Python) and modern build systems

Life At Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Our global benefits

Take time to unwind with earned days off, plus paid company holidays based on your region.

Take up to six months off with your child after birth, adoption or foster care placement.

Options for 100% employer-paid health plans from day one of employment.

Select retirement and pension programs with potential for employer contributions.

Grow your career with coaching, online courses and education reimbursements.

Paid time off following the loss of a loved one and other life-changing events.