CX Software Engineer

Dropbox is a Virtual First company. For this role, we are currently only authorized to hire candidates from the following provinces: Alberta, British Columbia, Ontario, and Saskatchewan.

Role Description

As a GTM Full Stack Engineer, you will play a key role in delivering best-in-class customer and support solutions that enhance and empower the user journey. You’ll collaborate closely with cross-functional stakeholders to design, implement, and iterate on scalable technical solutions that drive meaningful business impact. This role offers the opportunity to work on high-impact projects, contribute to strategic initiatives, and help ensure our GTM systems are robust, adaptable, and aligned with Dropbox’s broader goals.

In this role, you’ll be supported and empowered to grow while contributing to impactful initiatives across the GTM Engineering team. You’ll build on your existing experience, take ownership of key projects, and have opportunities to expand your skills in a collaborative and fast-paced environment.

Responsibilities Develop full stack applications that support Sales, Marketing, and Customer Experience initiatives

Contribute to the design, build, and maintenance of scalable, secure, and high-performing systems and integrations

Use AI-driven tools and data workflows to enhance automation, personalization, and operational efficiency

Collaborate cross-functionally with business stakeholders and technical teams including Data Engineering, Product Engineering, and Communications \& Collaboration

Contribute to architectural decisions and long-term technical strategy for GTM platforms

Guide junior/intern developers and contribute to a culture of technical excellence

Requirements 5+ years of professional software engineering experience, with a track record of building and maintaining reliable software systems

Proficiency in Python, with hands-on experience in implementing scalable backend solutions

Familiar with JavaScript/TypeScript and frameworks like React and Node.js

Writes clean, high-quality code, effectively navigates large codebases, and contributes to code reviews

Demonstrates strong ownership and problem-solving skills, with a focus on aligning work to team and business goals

Effective communicator, comfortable working with both technical and non-technical stakeholders

Preferred Qualifications Understanding of microservices architecture, RESTful APIs, and event-driven systems

Exposure to Go-to-Market (GTM) platforms and related business processes like Content Management Systems such as AEM, Salesforce, Marketo and related platforms

Compensation

The range listed above is the expected annual salary/OTE for this role, subject to change.

Salary/OTE is just one component of Dropbox’s total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Company Description

Dropbox isn’t just a workplace—it’s a living lab for more enlightened ways of working. We're a global community of bold visionaries and resourceful doers who are shaping the future of Dropbox—and with it the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships. With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who you’re meant to be. Here, you can own your impact to make work more intuitive, joyful, and human—for you as a Dropboxer and for hundreds of millions of people worldwide. If you're ready to push boundaries—and yourself— Dropbox is ready for you.

Team Description

The Dropbox Customer Experience (CX) Team shapes how more than 700 million users worldwide interact with our products. We turn complexity into convenience and customer insights into innovations, bringing empathy and expertise to every touchpoint. Our team embraces resourcefulness and curiosity, pushing boundaries—and ourselves—to improve the customer experience. Every team member contributes their unique perspective as we collaborate across the organization to amplify the customer voice. If you're passionate about bringing joy, humanity, and simplicity to how people interact with Dropbox, join our Customer Experience team.

Areas of work include customer support, user experience research, technical support, customer success management, and program management.

Benefits Dropbox is committed to investing in the holistic health and wellbeing of all Dropboxers and their families. Our benefits and perks programs include, but are not limited to:

Flexible PTO/Paid Time Off, paid holidays, Volunteer Time Off, and more, allowing you time to unplug, unwind, and refresh

Perks Allowance to be used on what matters most to you, whether that’s wellness, learning and development, food and groceries, and much more

Mental health and wellness benefits

Monthly Internet Allowance

Intern Social Stipend

Annual Emerging Talent Summit, travel and hotel accommodations provided

Additional benefits details are available upon request.

Where group plans are not available, allowances may be provided

**Benefit, amount, and type are dependent on geographical location, based upon applicable law or company policy

Dropbox supports responsible use of AI for preparation, but misrepresentation of skills or experience is not permitted. See our AI philosophy .

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, enABLE, TODOS (Latinx), Pridebox (LGBTQ), Vets at Dropbox, and Women at Dropbox.