Eckoh is a market leader of Customer Engagement Security Solutions, supporting an international client base from our offices in the U.S. and the U.K. Eckoh is owned by Bridgepoint one of the world's leading private asset growth investors, with over $75 billion of assets under management.
As a PCI DSS Level 1 Service Provider, our products and expanding digital and conversational AI capabilities help enterprises protect sensitive data, improve customer experience, and modernise the way they operate. Our mission is to set the standard for secure interactions between consumers and the world’s leading brands. With a strong heritage in secure payments and an expanding portfolio of cloud native, omni-channel engagement solutions our vocation is simple: to make every customer interaction secure whether it is handled by a human agent or an AI agent, without ever compromising the customer experience.
Our large portfolio of clients, which includes many of the Fortune 250, come from a broad range of vertical markets including healthcare, retail, hospitality, financial services, and utilities.
The Role:
This is an exciting opportunity to join our TechOps team who maintain responsibility for the 24/7 management and operations of Eckohs secure, highly available, PCI-compliant AWS hosted platform that underpins Eckoh’ s mission-critical services.
You will be responsible for the service/security operations, platform reliability, observability, and availability metrics. You will collaborate closely with development teams, SREs \& broader operations teams to enable secure, automated delivery of services while championing DevSecOps principles.
This role offers the chance to shape the future of Eckoh’ s cloud environments, mentor other engineers, and drive improvement through real business benefit through system performance, scalability, and security.
Key Functional Responsibilities:
Participate in a 24/7 on-call rotation to address critical incidents outside of regular business hours
Architect and operate production workloads with a focus on high availability, scalability, and resilience.
Drive observability and monitoring improvements across infrastructure and services to proactively identify issues.
Promote and embed a security-first, DevSecOps culture, ensuring best practices are followed at every stage of the software lifecycle.
Define, measure, and maintain key metrics (availability, MTTR, cost efficiency, performance) to meet and exceed platform KPIs.
Mentor and guide engineers, sharing knowledge on cloud-native technologies, security practices, best practices and operational excellence.
Contribute to the evolution of CI/CD pipelines, IaC, and automation tooling to improve delivery speed and reliability.
Design, build, and optimize a secure PCI-compliant cloud platform on AWS to support enterprise-grade applications and services.
Profile Essentials:
2+ years in a Site Reliability Engineering, DevOps, or Cloud Engineering role focused on platform operations.
3+ years of DevOps experience with experience in infrastructure-as-code (Terraform, CloudFormation)
Proven expertise with containerization (Docker), server images (Packer) and orchestration (Kubernetes).
Proven expertise in AWS architecture and operations, including services such as EC2, ECS/EKS, RDS, Route53, S3, IAM, and networking.
Strong knowledge of CI/CD pipelines and automation tooling (Gitlab experience preferable).
Proficiency with observability and monitoring solutions (e.g., CloudWatch, Prometheus, Grafana, Splunk).
Strong understanding of cloud-native practices and agile ways of working.
Confident conducting peer code reviews and providing constructive technical feedback.
Desirables:
Experience designing solutions in multi-cloud or hybrid-cloud environments.
Advanced knowledge of Kubernetes networking and service mesh technologies (e.g., Istio, Calico).
Exposure to Kafka and its ecosystem (Kafka Connect, ksqlDB).
Expertise in debugging complex distributed systems.
Familiarity with relational databases (MySQL, PostgreSQL, Oracle).
Culture:
Our values sit at the heart of the culture at Eckoh:
We encourage and support everyone to grow with Eckoh
We challenge, listen, and are open minded to change and suggestions from others
As trusted advisors, we use our knowledge to solve challenges and deliver the best for our clients
We take personal_ ownership _to strive for excellence in whatever we do
We are welcoming, embrace diversity and respect each other in a spirit of true humanity
Our benefits
· Core Hours policy (10am to 4pm, flexible start and ends agreed with manager)
· 25 days holiday and increases with service
· Employee Recognition schemes
· Free tea, coffee, fresh fruit and snacks
· Relaxation floor (lunch area, quiet room, pool table, Xbox)
· Team days and Volunteering events
· Christmas \& summer company events
· Pension scheme
· Discretionary annual bonus
· Life insurance
· Simply Health scheme
· Access to group Bupa membership scheme (Salary Sacrifice)
At Eckoh we value creativity, collaboration and innovation and look forward to welcoming a new team member who shares these values.
We care about making the world secure and we believe everyone should be able to trust every brand and engage without risk.
Join Us!
So, if you are an innovator and love to find creative solutions to challenges, are passionate about helping customers provide exceptional service then you should consider working here at Eckoh.
Job Types: Full-time, Permanent
Pay: From £80,000.00 per year
Benefits:
Company pension
Free flu jabs
Free parking
On-site parking
Sick pay
Work from home
Work Location: Remote