Service Desk Analyst

Support our client on-site and keep their technology running seamlessly

Join efex as an on-site Service Desk Analyst, supporting one of our valued clients in the childcare sector. In this client-facing role, you’ll be the go-to IT professional on the ground, solving problems, maintaining systems, and ensuring technology never gets in the way of what really matters: helping people do their best work. You’ll have the backing of a national MSP that values collaboration, clear communication, and your professional growth.

Who We Are

With over 20 local branches supported by a strong national presence, efex is one of Australia’s leading IT and digital service providers. We deliver right-sized IT solutions that help businesses run smarter, simpler, and more efficiently. Our culture is approachable and business-focused: we speak in plain language, build real relationships, and always put people first - our clients and our team.

The Role

We’re looking for a Service Desk Analyst to join our team full-time, working on-site with a key client in Auckland. This role may also require travel to other sites.

Your primary responsibility is to uphold exceptional service and system support standards for our client, ensuring seamless day-to-day operations through responsive, proactive, and reliable IT support.

In this role, you’ll:

Provide prompt and professional IT support to users via phone, email, and face-to-face interactions

Troubleshoot and resolve desktop, hardware, software, and network issues

Monitor, manage, and update assigned tickets to ensure timely resolution within SLA

Maintain accurate documentation, time entries, and communication logs

Escalate complex issues to senior engineers when required

Contribute to process improvements, knowledge sharing, and team collaboration

About You

You’ll thrive in this role if you:

Bring up to 2 years’ experience in IT support or a related technical field

Are confident troubleshooting hardware, software, and network issues

Have strong communication and customer service skills, with a calm and professional approach

Are proactive, organised, and able to manage multiple priorities in a fast-paced environment

Hold or are pursuing industry certifications (Microsoft, CompTIA, Cisco, or similar - highly regarded)

Have a passion for learning, collaboration, and delivering excellent service

What We Offer

Competitive salary: we recognise and reward your skills and initiative

Supportive, down-to-earth culture: collaboration and respect are at the core of our team

Birthday leave: celebrate your day, on us

Wellbeing leave: two additional days to recharge each year

Career pathways: opportunities to grow into senior support, projects, or leadership roles

Why Join efex?

This is more than a support role, it’s a chance to build trusted relationships, gain hands-on experience across multiple technologies, and grow with one of Australia’s fastest-growing MSPs. You’ll learn fast, be supported daily, and have genuine opportunities to shape your career.

Apply now or reach out for a confidential chat.

Please note: all shortlisted candidates will be required to undergo a National Police and Working with Children Check as part of the recruitment process.

Company Overview

Please visit https://www.efex.com.au for more information