Key Responsibilities Include:
· Provide technical support either by phone, remote access or deskside visits as needed
· Respond to IT issues; installation of external devices, desktops, laptops, hardware diagnostic, maintenance, repairs and general software support
· Smart Hands and Feet support if required
· Management inventory of new and replacement equipment; and on diagnosis of a hardware fault, recording of the necessary data (serial number, location etc.) and feedback to the Service Desk in order to support the repair service
· IMAC/D - Installations, decommission, cascades, moves, adds and change EUC equipment, software
Skill Requirements:
· Excellent experience as a desktop technician, computer technician or IT support in a professional business environment
· Must have excellent customer service skills working with end users and VIP's
· Experienced in supporting MS office applications (office 2003-2016)
· Windows OS 7 and 10
· Knowledge of WAN/LAN Technology
· Basic knowledge of Network Topology LAN/WAN
· Cisco Switch installation and configuration as per Config template
· Knowledge to provide remote access of network devices ( Switch/WLC ) connected to LAPTOP via Console cable Experienced in supporting common business office devices, including printers, scanners, mobile, audio/video equipment
· Knowledge of ticketing system or equivalent
Please share updated CV to della.joseph@eilglobal.com
Job Type: Contract
Work Location: On the road