Role description
Type of contract: Full-time
Place of work: Ho Chi Minh City, Vietnam
We're expanding our technical team in Vietnam and looking for a skilled Level 2 IT Support Specialist to join our local office. If you're passionate about solving real problems, keeping systems stable, and working with modern tools in a truly international environment — this role is for you. As part of our global operations, you’ll work closely with Level 1 and Level 3 teams, ensuring smooth system performance, efficient incident management, and high-quality service delivery.
Your future role
Handle known, repetitive, and specialized technical tasks, perform root cause analysis and execute low-risk data/configuration changes with L3 consultation or escalate.
Audit L1 tasks and provide guidance to improve processes, automate routine tasks using PowerShell, Bash or similar scripting tools.
Deploy application fixes and perform maintenance activities and Support sprint deployments, including rollbacks if needed.
Handle patches, security updates, and support backup/DR operations.
Monitor applications and analyze logs using Grafana, Prometheus, Splunk, Loki.
Ensure proactive detection of issues through dedicated monitoring.
Participate in rotating 24/7 on-call schedule for critical incidents.
These are essential for succeeding in the role:
Monitoring \& Observability: Prometheus, Grafana, Splunk, Loki.
Infrastructure \& Deployment: Kubernetes, Git, GitLab CI/CD.
Networking \& Load Balancing: Ingress, Kong.
Scripting \& Troubleshooting: Basic Linux/Windows commands, ability to automate tasks.
Database Knowledge: Practical SQL skills (queries, troubleshooting, basic optimization).
Flexible and adaptable in dynamic environments.
Able to stay calm and effective under pressure.
Fluent in English (spoken \& written).
Strong communication and teamwork skills.
Detail-oriented and thorough.
Responsible and accountable for outcomes.
Ready to work on 24/7 on-call rotations.
Proactive, willing to learn and mover forward with your career at EmbedIT.
Join EmbedIT family and enjoy
Competitive salary package including base salary \& allowances
13th-month salary
Performance bonuses
Premium healthcare insurance
24/7 accidental insurance
Annual health checkup
Professional working environment with international projects and talented coworkers.
Be part of a team where your skills matter and your growth is supported — let’s create real progress together.
About EmbedIT and how you fit in
Our company is a dynamic fusion of innovation, skill, and vision, dedicated to transforming industries through technology. In this landscape, your unique talents and perspective are the keys to our collective success, contributing to groundbreaking solutions and strategies. Here, you're not just a part of the team; you're a vital contributor to a journey of continuous improvement and exceptional results. Join us, and let's shape the future together, where your growth is an integral part of our shared story.
What do we expect?
Strong technical proficiency and problem-solving skills
Commitment to quality and attention to detail
Proactive attitude and the ability to take initiative
Excellent communication and teamwork capabilities
Adaptability to rapidly changing environments
A customer-focused approach to solutions
Continuous learning and self-improvement mindset
Ability to manage time effectively and meet deadlines
Who are we looking for?
Innovative problem-solvers with a passion for technology
Team players dedicated to collaborative success
Individuals with a continuous learning and growth mindset
Detail-oriented professionals with a focus on excellence
Adaptable personalities ready to thrive in a dynamic environment
Our benefits
Our benefits are designed to help you go further in multiple aspects of your life, recognising and rewarding you for the value you bring to EmbedIT and our clients.
Time off
Everyone is entitled to 5 weeks of paid holiday per year. Plus up to 5 days of personal time off for personal illness or illness of immediate family member.
Meal contribution
While you’re at work, we make your meals more affordable. Of the meals you buy at any of our office locations, EmbedIT pays 55% of what you spend.
Flexible work
Our core working hours are from 9:00 to 15:00 daily, but how early you start or how late you work, is up to you. Our hybrid setup includes the option of working from your home.
Pension Insurance or Long-term Investment product
Everyone is entitled to a pension insurance allowance of CZK 2,000 per month.
Health \& Care
Our people have access to premium healthcare or a 500 CZK monthly allowance for health activities and relaxation – whatever works best for them!
Recharge by PPF
We reward your loyalty with Recharge: one extra month of leave for every five years worked.
Discount programmes
We have negotiated savings on your behalf at O2, Air Bank, Makro, Home Credit and other vendors.
Personal growth
Professional growth is an essential part of our work—we actively support skill development, hands-on experience, and participation in exciting projects..
Other cool things you can expect
Annual all staff parties, fun teambuildings, sport events and our Fail Forward sessions – where we openly share lessons learned from projects to foster growth and innovation.