Company Description
Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.GeneralH15 Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.
Job Description
We are looking for a German speaking Account Relationship Manager to join our team in Vienna, Austria. In the role you will be responsible for building a personal relationship with selected customers identified as high value and high-potential clients.
The aim is that you Account Relationship Manager, will become the main point of contact between the company and the customer. By communicating via telephone, emails and live chats, the customer should feel comfortable discussing any issue with you, including (but not limited to) responsible gaming, bonuses, revenue and source of funds.
What you will do
Build and maintain relationships with allocated players
Ensure regulatory requests can be completed when required
Partake in the strategic ambition of the account management team to drive growth and revenue to ultimately build loyalty to the brand
Conduct all responsible gambling and AML interactions with account customers where possible
Identify potential new account customers via daily business analysis and reporting
Handle/resolve customer issues /dispute resolutions ensuring the customer feels valued
Work as an integral part of the account management team to influence player activity with a view to maximise retention
Ensure that clear communications into and out of the team to ensure we deliver a leading service to our customers and relevant feedback to the product and marketing teams
Coordinating with the hospitality manager for the organisation of events and to optimise the hospitality experience – attend these events with your customers
Build relationships with high-value customers through phone, live chat, email, and WhatsApp.
The role will involve working shifts (9am – 6pm / 11am – 8pm) and weekend work (minimum of one weekend a month). "
Qualifications* Fluent in German and English
Previous experience in an account management role
Industry experience would be preferred.
Proven track record of outstanding safer gambling relationship management
You will have a high interest and good all- round knowledge of licensed online gaming in both sports and casino
Outstanding personal relationship management skills.
Ability to work in a self-contained / independent environment knowing when to escalate and when to make your own decisions.
Additional Information
At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us in Austria, you can expect to receive great benefits like:
Min salary starting from €38,000, depending on experience.
Access to exclusive VIP events with regular travel opportunities
Group bonus scheme
Hybrid working – 2 days in the office
Food vouchers – €136 per month (full-time employee, after probation)
Life assurance – 2x Annual Salary
Ability to buy holiday
Free subscription to wellbeing app Unmind
Additional “It’s Your Game” day off to use at either Christmas or New Year
Entain \& Enhance days – 2 paid days off to focus on your professional or personal development
Share save scheme
Team Spirit - events (e.g. Action Day, Roof-top BBQ party), team building (e.g. EOY Party), sports activities (e.g. tennis, yoga, football) and pro-bono activities
And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.
At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.