Manager, Data Center Customer Operations
JR-154907
Sao Paulo
Operations
Full time
Seg a Sexta - Das 09:00 às 18:00 com 1h de Refeição
Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.
Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Job Summary
Receives objective based assignments and determines resources to meet schedules and goals. Provides guidance to subordinates within the latitude of established company policies. Recommends changes to policies and establishes procedures that affect section or multiple disciplines. Decisions impact others in the immediate team and influences methods and techniques. Executes financials, business planning, organizational priorities and workforce.
Responsibilities
Leadership
Assigns, instructs, and manages team
Plans core duties for the team to complete
Manages and supervises the project team and acts as a mentor to team members
Identifies and resolves issues, and manages quality of products for customers
Manages the project team
Systems Support
Troubleshooting and fault resolution of reported/detected faults by investigating the issue, identifying the cause and implementing the required fix
Summarizes the findings during the troubleshooting and produces Incident Reports for the customer
Mentors team on authoring reports
Installation
- Understands and applies customer cabling requirements, manages site surveys, provides cost estimates to Sales and installation of new cables
Manages testing of cables, before handing to customer
Vendor Management
Manages, briefs, and instructs vendors for installation, testing, and labeling
Maintenance
Manages preventive maintenance to Data Center equipment to prevent faults from occurring
Project Management
Manages multiple projects and designates work to team
Monitors project budget, scope, and progress
Technical Expertise
Extensive knowledge in network and equipment platforms, systems, and circuits
Assists in implementing new procedures
What we’ll expect from you
Fluent English required
Bachelor's degree required
Previous experience as a Team Leader.
Solid previous experience with mission critical environment / Data Center
Why Equinix
Equinix is an equal opportunity employer. All candidates will be considered for employment regardless of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/childbirth or related medical conditions, sexual orientation, gender identity or expression, marital status or partnership, age, veteran or military status, physical or mental disability, medical condition, information, political/organizational affiliation, status as a victim or family member of a victim of crime or, or any other status protected by applicable law.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.