Network Monitoring Engineer

Division: Group Technology Services (GTS)

Role Summary

We are looking for a Network Monitoring Engineer to strengthen the Network Automation \& Monitoring squad within our banking environment. You will design, implement, and evolve proactive monitoring capabilities across complex, mission‑critical networks—covering switches, routers, firewalls, load balancers, and more—while ensuring compliance with financial regulations and internal operational processes. You’ll combine deep networking expertise with automation‑first thinking to reduce MTTR, increase observability, and improve service reliability.

Key Responsibilities

Monitoring Architecture \& Implementation: Design and deploy end‑to‑end monitoring solutions (fault, performance, capacity, and topology) across multi‑vendor network technologies.

Tooling \& Integrations: Configure, maintain, and extend monitoring platforms; integrate with incident, logging, and CMDB systems (e.g., ServiceNow/Tivoli/Splunk) to enable alerting, ticketing, runbooks, and auto‑diagnostics.

Automation \& Reliability: Build and enhance automation for data collection, health checks, diagnostics, and remediation (scripts, jobs, pipelines) to drive proactive operations.

Observability \& Reporting: Define KPIs/SLAs, create dashboards, and produce actionable reports for operations, risk, and audit stakeholders; champion data quality and coverage.

Operational Excellence: Follow established processes (change, release, incident, problem, configuration management); contribute to standards, SOPs, and continuous improvements.

Compliance \& Risk: Ensure solutions and workflows meet banking regulatory requirements and internal controls; support audits and evidence gathering.

Collaboration: Work closely with Network Engineering, Security, Service Management, and application teams to align monitoring with business priorities and project roadmaps.

Knowledge Sharing: Document architectures, procedures, and runbooks; mentor teammates and promote best practices within the squad.

Required Qualifications

Experience: Minimum 10 years of hands‑on networking experience across switching, routing, firewalls, load balancers , and related technologies in large, complex environments.

Monitoring Expertise: Proven track record designing and operating enterprise‑grade network monitoring solutions (fault/performance/capacity/topology).

Cross‑Technology Knowledge: Strong transversal understanding of heterogeneous network stacks and vendor ecosystems.

Scripting \& Automation: Practical experience implementing monitoring via automation (e.g., scripts, scheduled jobs, APIs) and/or tooling integrations.

Ways of Working:

• Ability to work autonomously in an enterprise context.

• Strong analytical/problem‑solving skills.

• Ability to learn new technologies quickly.

• Effectiveness in a fast‑paced team environment.

• Clear, concise communication (verbal and written), plus organizational skills and high attention to quality while following processes and operational procedures.

• Team‑oriented mindset and ability to collaborate across squads and departments.

Nice‑to‑Have Skills

Tools: Knowledge of SevOne and NetBrain (usage, administration, or integration).

Development \& CI/CD: Experience with Python (structured, testable code), pipelines (e.g., Azure DevOps/GitLab CI), and packaging; exposure to API design/consumption.

Ecosystem: Familiarity with integrations into ServiceNow , Tivoli , Splunk , CMDBs, and topology/diagnostic platforms.

Data \& Storage: Basic understanding of time‑series/metrics stores and dashboarding concepts (e.g., KPIs, SLOs).

Security \& Compliance: Awareness of controls relevant to financial services (e.g., change management, evidence, traceability).

What Success Looks Like

Comprehensive monitoring coverage with reliable alerting, low false positives, and clear diagnostic workflows.

Reduced MTTR through actionable dashboards and automation‑driven triage.

High audit‑readiness with documented configurations, evidence, and repeatable procedures.

Strong collaboration with engineering and operations, leading to measurable resilience and performance improvements.