Regional Strategy \& Leadership (Pre-Execution Phase)
Help recruit, lead and mentor Location Managers across 3–4 event retail sites, ensuring alignment with Fanatics’ operational standards and retail goals.
Own detail-level operational planning activities (selling locations, branding, POS needs, merchandising, on site warehousing and logistics, etc.) for each of the event retail sites (stadiums \& fan fests) with the region.
Partner with HR to develop and implement regional (and city-based) strategies around staffing, infrastructure, logistics, and inventory deployment in collaboration with internal departments.
Coordinate with FIFA partners, venues, and vendors to ensure operational readiness and brand consistency across all assigned markets.
Drive cross-site collaboration to ensure best practices and shared solutions for common challenges.
City-based focus (Execution Phase)
As the tournament enters the critical execution stage, in addition to supporting the city managers within your region, take on full-site leadership at one key location within your region, serve as the on-site City Manager, overseeing all aspects of retail operations including team leadership, customer experience, inventory, sales performance, and issue resolution.
Act as the main point of contact for all client, vendor, and internal communications at your assigned site.
Lead by example, providing direct, on-the-ground support, coaching, and problem-solving to ensure operational excellence during the event.
Event Planning \& Execution
Ensure the successful buildout and breakdown of retail operations (fixtures, tents, POS) across assigned sites.
Support merchandising execution including planograms, product placement, and real-time inventory management.
Supervise staffing plans, training, scheduling, and performance across locations.
Monitor KPIs (sales, foot traffic, staffing productivity) and make data-driven adjustments during the event.
Post-Event \& Reporting
Conduct post-event reviews for each site within your region, including financial performance, inventory reconciliation, and staff assessments.
Collaborate with finance and logistics to complete regional profit/loss analysis and inventory close-out procedures.
Prepare executive summaries and detailed reports outlining key wins, challenges, and improvement areas for future events.
What you bring to the team:
3–5 years of multi-site retail or event operations experience, preferably in fast-paced, high-volume environments.
Proven success in team leadership across geographically dispersed locations.
Strong organizational, time management, and analytical skills with a hands-on approach.
Ability to switch seamlessly between regional oversight and localized, site-specific leadership.
Experience building team culture and managing people operations across different markets.
Solid knowledge of retail systems, KPIs, inventory processes, and POS platforms.
Physical ability to lift 50 lbs and work on your feet during long event days.
Flexibility to travel and adapt quickly in dynamic, evolving event environments.
Where You’ll Work and What’s required:
This role is location based, supporting FIFA World Cup – Location: Mexico, ideally Mexico City, Monterrey, Guadalajara
Work Schedule commitment is through the full duration of the FIFA World Cup Event including weekends, evenings, and holidays as required by the event schedule(s).
What’s in it for you:
Event Experience Progression: Opportunity to move from regional oversight into direct leadership as a Host City Manager for one of the FIFA host city locations.
High-Impact Role: Help shape the fan experience at the most globally visible sporting event.
Collaborative Culture: Join a supportive team committed to operational excellence and innovation.
Growth \& Development: Gain diverse leadership experience in both regional strategy and on-the-ground execution.
All travel expenses reimbursed
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting \& Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.
Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).
At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:
· Build Championship Teams
· Obsessed with Fans
· Limitless Entrepreneurial Spirit
· Determined and Relentless Mindset